Logistics Coordinator

MODE Transportation, LLC in; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Opportunities for advancement within a

Collaborative, energetic team culture

Full suite of benefits includingHealth

Job summary

MODE Global, a multimodal transportation leader, seeks a Logistics Coordinator (Finance) for its Dallas, TX on-site role. You will manage client accounts, dispatch carriers, track shipments, and handle invoicing within MODE's systems.

Ideal candidates have 3–5 years in brokerage or transportation, strong customer service and communication skills, and proficiency with MS Excel/Word/Outlook. On-site work and a collaborative team environment are offered.

Qualifications

• 3-5 years brokerage- or transportation-related experience preferred.
• Strong customer service and communication skills.
• Proficient with Windows OS, MS Excel/Word/Outlook; ability to learn new programs quickly.

Responsibilities

• Develop and maintain relationships with vendors; negotiate cost-effective services.
• Research and quote transportation costs.
• Collaborate with Business Development to onboard new clients and lanes with required notices, reporting, and invoicing.
• Ensure carrier performance and event compliance with MODE standards.
• Identify problems and propose corrective actions.
• Resolve transit delays and inform clients about issues and regulatory changes.
• Process client orders into MODE Transportation system via EDI, web tender, email, fax, or phone.
• Collaborate to determine cost-effective recovery plans for missed pickups/deliveries.
• Identify accessorial charge patterns and advise clients to reduce charges.
• Determine billable accessorial charges and communicate to clients/vendors within 24 hrs.
• Assist Sales and Accounting with invoicing discrepancies.

Skills

Quick learner

Multi-tasker

Organized

Detail-oriented

Problem-solver

Customer service

Communication

Tools

MS Excel

MS Word

Outlook

Internet browsers

Job description

Logistics Coordinator (Finance)

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Logistics Coordinator - Dallas, TX (On-Site)

About the Role

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers' needs, tracking shipments, customer reporting and invoicing.

What You'll Do

• Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
• Ensure carrier performance and event compliance according to Mode standards.
• Identify and prioritize problems and make suggestions to correct the situation.
• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
• Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
• Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
• Assist Sales and Accounting departments on invoicing discrepancies.

What We're Looking For

• 3-5 years previous brokerage-related or transportation-related experience preferred.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and elevate to management when needed.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers. Able to learn new programs/systems quickly.

Benefits of Working with Us

• Competitive base salary
• Opportunities for advancement within a growing national organization
• Collaborative, energetic team culture
• Full suite of benefits including health, dental, vision, and 401(k)

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law