Logistics Coordinator

Vesuvius North America; Chicago Heights (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Vesuvius North America is seeking a Logistics Coordinator to manage outbound shipments to customers and distribution locations. You will collaborate with Customer Service, Warehouse Operations, and Carriers to ensure on-time, complete deliveries and optimal OTIF performance in a fast-paced manufacturing environment.

Responsibilities include coordinating transportation, providing shipment visibility, handling documentation, and supporting logistics cost initiatives while leveraging SAP/JDE and

Qualifications

• Associate's or Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field preferred.
• 2+ years of logistics, shipping, transportation, or supply chain experience in a manufacturing environment preferred.
• Knowledge of inventory management, distribution, and transportation processes.
• Experience in logistics, transportation, customer service, or supply chain operations within a manufacturing environment.
• Strong understanding of transportation planning, carrier management, and customer delivery processes.

Responsibilities

• Coordinate outbound shipments to customers, warehouses, and distribution locations.
• Schedule transportation with approved carriers and logistics providers.
• Monitor shipments and proactively resolve transportation issues, delays, and delivery exceptions.
• Ensure priority orders are expedited when necessary.
• Provide shipment visibility and delivery updates to Customer Service and internal stakeholders.
• Investigate and resolve transportation-related customer complaints.
• Prepare and maintain shipping documentation, export paperwork, and transportation records.
• Ensure accurate shipment data within ERP and transportation systems.

Skills

Logistics coordination

Carrier management

ERP proficiency

Excel

Problem solving & communication

Education

Associate's or Bachelor's degree in Supply Chain or related field

Tools

SAP

JDE

Job description

The Logistics Coordinator is responsible for coordinating the shipment of finished goods to customers and distribution locations. The role ensures timely deliveries, shipment visibility, transportation performance, and effective communication between Customer Service, Warehouse Operations, and Carriers. The position plays a critical role in supporting OTIF performance, customer satisfaction, and logistics cost optimization.

Key Result Areas

Transportation & Shipment Coordination

• Coordinate outbound shipments to customers, warehouses, and distribution locations.
• Schedule transportation with approved carriers and logistics providers.
• Monitor shipments and proactively resolve transportation issues, delays, and delivery exceptions.
• Ensure priority orders are expedited when necessary.

Customer Delivery Performance

• Support achievement of OTIF (On Time In Full) targets.
• Provide shipment visibility and delivery updates to Customer Service and internal stakeholders.
• Investigate and resolve transportation-related customer complaints.

Documentation & Compliance

• Prepare and maintain shipping documentation, export paperwork, and transportation records.
• Support domestic and international shipping compliance requirements.
• Ensure accurate shipment data within ERP and transportation systems.

Logistics Performance & Continuous Improvement

• Monitor transportation performance and identify improvement opportunities.
• Support freight cost management initiatives and carrier performance reviews.
• Participate in projects focused on logistics efficiency, shipment visibility, and service improvements.
• Help implement standard logistics processes and KPIs aligned with the Vesuvius Supply Chain Operating Model.

Cross-Functional Collaboration

• Work closely with Customer Service, Planning, Warehouse Operations, and Supply Chain teams to ensure efficient order fulfillment.
• Coordinate shipment priorities and communicate delivery risks.
• Support daily execution and exception management activities.

Key Performance Indicators

• OTIF (On Time In Full)
• Delivery Reliability
• Freight Cost Performance
• Expedite Freight Cost
• Transportation Claims
• Shipment Visibility & Tracking Accuracy
• Customer Delivery Satisfaction
• Export Documentation Accuracy

Qualifications

• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.
• 2+ years of logistics, shipping, transportation, or supply chain experience in a manufacturing environment preferred.
• Knowledge of inventory management, distribution, and transportation processes.
• Experience in logistics, transportation, customer service, or supply chain operations within a manufacturing environment.
• Strong understanding of transportation planning, carrier management, and customer delivery processes.
• Experience using ERP systems (SAP, JDE, or equivalent) and Microsoft Excel.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and customer-focused mindset.
• Experience with export documentation and international shipping processes is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.