Logistics Center Associate I- Customer Returns

Karl Storz; Auburn (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Vacation time

Parental leave

401(k) match

HSA program

Tuition reimbursement

Fitness reimbursement

Job summary

KARL STORZ North America is seeking a Logistics Center Associate I in Customer Returns in Auburn, MA. This on-site role supports the safe handling, inspection, decontamination, and processing of returned medical devices within our Logistics Center.

You will execute SAP transactions, validate orders, maintain documentation accuracy, and help ensure material traceability in a fast-paced environment. A high school diploma and strong attention to detail are required.

Qualifications

• 0-1 years of experience in warehouse operations, logistics, manufacturing, inventory control, returns processing, or a related environment.
• Ability to learn SAP transactions and follow detailed work instructions with a high degree of accuracy and attention to detail.
• Strong organizational, problem-solving, and time management skills with the ability to prioritize tasks in a fast-paced setting.
• Basic computer skills and data entry experience with a focus on documentation accuracy.
• Effective communication and collaboration skills to support cross-functional teamwork.

Responsibilities

• Receive, inspect, document, and process returned medical equipment in compliance with established safety, quality, and productivity standards.
• Execute SAP transactions, perform order validations, and analyze transaction history and supporting documentation to ensure accurate records and material traceability.
• Capture and review photographic documentation while supporting issue resolution through First Line Tracker activities and exception handling processes.
• Decontaminate and process a wide variety of medical devices, equipment configurations, towers, and kits in accordance with contamination control requirements.
• Support cross-training initiatives, continuous improvement projects, and LEAN activities that enhance operational efficiency and workflow effectiveness.
• Assist with workload prioritization, risk escalation, and overtime support as business needs require.

Skills

Attention to detail

Time management

Communication

Problem solving

Education

High school diploma or equivalent

Tools

SAP transactions

Job description

At KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them. When YOU grow, we grow.

Get to know us and join our teamas

Logistics Center Associate I- Customer Returns

Job Function: Supply Chain & Procurement

Location: Auburn, MA, US, 01501

Work Flexibility: Onsite (Office/ Production)

From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room. As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.

About the Role

The Logistics Center Associate I in Customer Returns plays a critical role in supporting the safe, accurate, and efficient processing of returned medical devices and equipment within our Logistics Center. In this hands-on position, you will receive, inspect, document, decontaminate, and process returned products while maintaining strict compliance with quality, safety, and contamination control standards. Working in a fast-paced operational environment, you will help ensure material traceability, support continuous improvement initiatives, and contribute to delivering exceptional service across our supply chain operations.

Schedule: Monday through Friday, 6:00 AM - 2:30 PM. This is an on-site position within our Logistics Center environment and requires the use of personal protective equipment (PPE), including gloves, masks, safety glasses, and laboratory coats when handling returned medical equipment.

What You'll Do

• Receive, inspect, document, and process returned medical equipment in compliance with established safety, quality, and productivity standards.
• Execute SAP transactions, perform order validations, and analyze transaction history and supporting documentation to ensure accurate records and material traceability.
• Capture and review photographic documentation while supporting issue resolution through First Line Tracker activities and exception handling processes.
• Decontaminate and process a wide variety of medical devices, equipment configurations, towers, and kits in accordance with contamination control requirements.
• Support cross-training initiatives, continuous improvement projects, and LEAN activities that enhance operational efficiency and workflow effectiveness.
• Assist with workload prioritization, risk escalation, and overtime support as business needs require.

What You Bring

• High school diploma or equivalent.
• 0-1 years of experience in warehouse operations, logistics, manufacturing, inventory control, returns processing, or a related environment.
• Ability to learn SAP transactions and follow detailed work instructions with a high degree of accuracy and attention to detail.
• Strong organizational, problem-solving, and time management skills with the ability to prioritize tasks in a fast-paced setting.
• Basic computer skills and data entry experience with a focus on documentation accuracy.
• Effective communication and collaboration skills to support cross-functional teamwork.

Nice to Have

• Some college coursework, technical training, or vocational education related to logistics, warehouse operations, or supply chain functions.
• Experience working in a regulated, quality-driven environment such as medical device, healthcare, pharmaceutical, or manufacturing industries.
• Familiarity with FDA, OSHA, ISO, or similar compliance requirements.
• Exposure to LEAN principles and continuous improvement methodologies.

What Will Make You Successful

• A strong commitment to safety, quality, and compliance in all aspects of your work.
• The ability to consistently follow standardized processes while maintaining accuracy and productivity.
• Excellent attention to detail when handling materials, processing transactions, and maintaining documentation.
• A collaborative mindset and willingness to support teammates across multiple functions.
• Flexibility to adapt to changing priorities, workload demands, and operational needs.
• A proactive approach to identifying issues, resolving problems, and contributing ideas for continuous improvement.

Why KARL STORZ?

Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.

#LI-AA1

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
• 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• HSA Savings Accounts with company contribution
• Life, STD & LTD Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more! * Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law. Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program. KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.