Logistics & Carrier Coordination Specialist

FST Logistics, Inc.; Dublin (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hyway Transportation in Dublin, OH is seeking a motivated team member for customer and account support within our brokerage operations. You will enter and maintain accurate order data in the TMS and customer portals, provide shipment updates, and help ensure pickup, transit, and delivery meet customer expectations.

Learn carrier sourcing, booking freight, and customer quoting under guidance, while communicating with carriers and internal teams.

Qualifications

• Live HYWAY Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative
• High sense of urgency with the ability to re-prioritize in a fast-paced environment
• Strong attention to detail, organization, follow-through, and communication habits
• Positive, team-first mindset with the ability to build trust with customers, carriers, and internal teammates
• Comfortable learning transportation systems, customer portals, Microsoft tools, and operating workflows
• Willingness to learn carrier sourcing, booking freight, customer quoting, shipment tracking, and operational problem-solving
• Strong listening, written, verbal, and problem-solving skills
• Transportation, logistics, customer service, or operational support experience preferred but not required

Responsibilities

• Enter, update, and maintain accurate customer order information in the TMS and portals
• Support customer communication by providing shipment updates, appointment confirmations, tracking details, and issue awareness
• Monitor customer requirements and help ensure expectations are met across pickup, transit, delivery, and documentation
• Escalate service risk, delays, missed appointments, OS&D concerns, or customer-impacting issues with urgency
• Learn how to source, communicate with, and book carrier capacity under guidance
• Perform carrier check calls and maintain accurate pickup, transit, and delivery updates
• Communicate with carriers regarding appointment times, status updates, delays, paperwork, and load-level requirements
• Support Carrier Sales and Operations by helping keep carrier communication clean, timely, and documented
• Help resolve basic shipment issues professionally and escalate when additional support is needed
• Learn how customer freight is quoted, priced, and reviewed while supporting spot quote opportunities under guidance
• Coordinate scheduling, rescheduling, and facility communication as needed
• Maintain clear load notes, system updates, and handoffs for internal visibility
• Support accurate documentation so loads are ready for accounting and back-office processing
• Assist with reporting, email monitoring, portal updates, and other daily operational needs
• Work closely with Account Managers, Carrier Sales, Accounting, Operations, and leadership to keep loads set up for success
• Follow established SOPs, escalation paths, and communication expectations while building brokerage knowledge
• Support coverage plans, overflow work, special projects, and other operational tasks as business needs require
• Demonstrate reliability, ownership, and a willingness to learn all areas of brokerage execution

Skills

Customer service

Attention to detail

Communication

Time management

Team collaboration

Problem-solving

Adaptability

Learning mindset

Job description

Hyway Transportation in Dublin, OH is seeking a motivated team member for customer and account support within our brokerage operations. You will enter and maintain accurate order data in the TMS and customer portals, provide shipment updates, and help ensure pickup, transit, and delivery meet customer expectations.

Learn carrier sourcing, booking freight, and customer quoting under guidance, while communicating with carriers and internal teams.