Logistics Analyst

VirtualVocations; Dallas (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative company is looking for a Logistics Analyst to join their remote team. This role involves developing and implementing workforce management strategies across the nation, ensuring optimal staffing and workload management. The ideal candidate will have a strong background in call center operations and analytics, with a focus on compliance and HR-related activities. If you're passionate about improving operational efficiency and thrive in a dynamic environment, this position offers a fantastic opportunity to make a significant impact.

Qualifications

• 3-5 years of experience in Workforce Management methodologies.
• Expert understanding of call center operations and analytics.

Responsibilities

• Develop and deploy nationwide workforce management strategies.
• Identify staffing gaps and propose optimal solutions.

Skills

Workforce Management

Call Center Operations

Analytical Skills

Education

Associate Degree

Bachelor's Degree

Job description

A company is seeking a Logistics Analyst (REMOTE / Occasional Field Work).

Key Responsibilities

1. Develop and deploy workforce management strategies nationwide.
2. Identify gaps in coverage and propose solutions for optimal staffing and workload management.
3. Maintain headcount requirements and manage HR-related activities to support compliance regulations.

Required Qualifications

• Associate degree or equivalent combination of education and experience.
• 3-5 years of relevant experience with Workforce Management methodologies, specifically in call centers.
• Expert understanding of call center operations, processes, and analytics.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Preferred certifications such as Six Sigma, PMI, Business Analytics / Risk Management, or Workforce Certification.