Logistics Analyst (REMOTE/Occasional Field Work) - Utah Only

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Logistics Analyst for a remote role with occasional field work. The position requires expertise in Workforce Management and analytics, focusing on optimizing staffing and operational efficiency. Ideal candidates will have experience in call center operations and a strong analytical background. This role offers competitive compensation and benefits, contributing to a dynamic team environment.

Qualifications

• 3-5 years of relevant Workforce Management experience.
• Experience with call center operations and analytics.

Responsibilities

• Develop templates and create complex formulas.
• Provide analytical insights into call handle time.
• Manage attrition capacity modeling and PTO planning.

Skills

Workforce Management

Analytical Insights

Data Integrity

Multitasking

Education

Associate degree

Bachelor's Degree

Tools

Workforce Management software

Job description

Logistics Analyst (REMOTE/Occasional Field Work) - Utah Only

Be among the first 25 applicants two days ago on Lensa, the leading career site for job seekers at every stage of their career. Our client, Molina Healthcare, is seeking professionals. Apply via Lensa today!

Knowledge/Skills/Abilities

• Develop and deploy workforce management strategies nationwide.
• Partner with leaders by strategically identifying business needs and proposing solutions aligned with the needs of members and providers.
• Requires contact center experience with in-depth Workforce Management expertise, especially in planning efforts.
• Ensure the right number of skilled resources are in place at the right time to handle workload.
• Identify gaps in coverage and propose solutions for optimal outcomes.
• Maintain data integrity and attention to detail; self-check for quality.
• Work well under pressure, multitask effectively.
• This is a regional role supporting multiple plans based on business needs.

Responsibilities

• Develop templates and create complex formulas.
• Provide analytical insights into call handle time and volume to improve forecasts and plans.
• Maintain headcount/FTE requirements and coordinate with leadership for staffing adequacy.
• Identify coverage gaps, propose shift realignments, hiring plans, and predict work volume.
• Manage attrition capacity modeling, PTO planning, and HR activities.
• Measure performance using key metrics and align schedules to meet business needs.
• Update employee information in Workforce Management database to support data integrity.
• Coordinate with training teams to schedule employee training effectively.
• Generate production reports for leadership based on business requirements.
• Support system integrity for Workforce Management software and tools, reporting issues as needed.

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience.

Required Experience

3-5 years of relevant Workforce Management experience, with call center operations, processes, and analytics expertise.

Preferred Education

Bachelor's Degree or equivalent.

Preferred Experience

5+ years of relevant experience in Workforce Management, call centers, and analytics.

Preferred Certifications

• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification

To all current Molina employees: Apply through the intranet.

Molina Healthcare offers competitive benefits and compensation. We are an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $42.20 hourly. Actual compensation may vary based on location, experience, education, and skills.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and IT Consulting