Customer Service Agent (Onsite at Customer)

Expeditors; Tracy (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Paid Sick Time

401(k) Retirement Plan

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave

Dependent Care FSA

Employee Assistance Program (EAP)

Learning & Development Program

Educational Assistance and Reimburse

Job summary

Expeditors is seeking a Customer Service Agent (Onsite) in Tracy, CA. This role focuses on ensuring smooth shipment flow, accurate data entry, and proactive communication with customers and service providers.

You will handle tracking, invoicing, and adherence to SOPs and regulatory requirements, contributing to a high-performance logistics team in a Fortune 500 environment.

Qualifications

• Fully proficient with MS Office and Lotus Notes.
• DG Certification required.
• STA Clearance; authorized to work in the United States.

Responsibilities

• Ensure smooth and timely shipment process flow
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Invoice customer accurately and timely for provided services
• Comply with U.S. regulations and SOPs/KPIs

Skills

Customer service

Warehouse experience

Typing 30 wpm

Ten-key by touch

Tools

MS Office

Lotus Notes

Job description

Customer Service Agent (Onsite at Customer)

• Full-time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies
  Provide exceptional customer service to both external and internal customers
• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customer accurately and timely for provided services
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
• Must have customer service experience
• Must complete and pass training courses
• Pro-active, strong organizational skills
• Work well in a team environment
• Must be authorized
• Strong desire to learn
• Authorized to work in the United States
• STA Clearance
• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

SHIFT:Thursday – Monday, 6pm to 3am

**Local applicants only***

• Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
• Typing - 30 wpm and 10-key by touch
• Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
• DG Certification Required
• Easily adapt to change and function efficiently in a high stress environment
• Compliance certifications required to perform required duties obtained and maintained
• An intimate understanding of Export Compliance
• STA Clearance

***MUST BE LOCAL***

Expected Hourly Range: $22.00 – $27.00

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.