Logistics Account Support Specialist (3PL)

LaborPRO Staffing; Carol Stream (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

100Hires, Inc. in Carol Stream, IL, is seeking a Logistics Account Support Specialist to be the primary contact for assigned 3PL accounts. You will manage orders, inventory, and shipping, ensuring accurate data across ERP, WMS, and CRM systems while maintaining strong service levels.

The role requires 2+ years in customer service or logistics coordination, with 3PL experience preferred. Excellent communication and organizational skills are essential for success in a fast-paced,

Qualifications

• 3PL experience is required.
• 2+ years in customer service, logistics coordination, or similar roles.
• Strong communication, organization, and attention to detail.
• Proficiency with ERP/WMS/CRM systems and Microsoft Office.
• Ability to work cross-functionally with warehouse, inventory, and transportation teams.

Responsibilities

• Serve as the dedicated point of contact for assigned accounts in a 3PL environment.
• Respond quickly to inquiries about orders, inventory, shipments, and service requests.
• Collaborate with warehouse operations, inventory control, and transportation to resolve issues.
• Monitor order progress and communicate risks or delays early.
• Enter and maintain data across ERP, WMS, and CRM platforms.
• Assist with new-client onboarding and documentation.
• Track service metrics and drive accountability.
• Investigate complaints, shortages, and shipping errors to drive resolution.
• Join client check-ins and service meetings to align expectations.
• Suggest improvements to enhance customer satisfaction and performance.

Skills

Communication skills

Organization & detail orientation

Prioritization

Customer-focused problem solving

MS Excel

MS Outlook

MS Word

WMS experience (Extensiv)

Education

High school diploma

Associate or Bachelor's degree preferred (business/logistics)

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Extensiv WMS

ERP/CRM systems

Job description

Do these questions sound like you?Do you thrive as the go-to contact for customers, translating needs into clear actions for operations?Can you spot a delay before it becomes a problem and get ahead of it with proactive updates?Are ERP/WMS/CRM systems second nature to you when keeping account records precise?Have you worked in a 3PL and partnered closely with warehouse, inventory, and shipping teams?If you’re nodding along, you might be our next Logistics Account Support Specialist. In this role, you’ll deliver a smooth experience across order fulfillment, shipping, inventory, and account activity while maintaining strong service levels for each client.What you’ll take ownership ofServe as the dedicated point of contact for assigned accounts in a 3PL environment, building trusted relationships.Respond quickly and professionally to inquiries about orders, inventory status, shipments, and service requests.Work cross-functionally with warehouse operations, inventory control, and transportation to resolve issues.Monitor order progress; communicate risks, changes, or delays early and clearly.Accurately enter and maintain data across ERP, WMS, and CRM platforms.Assist with new-client onboarding by gathering details, documenting procedures, and supporting implementation.Track and share service metrics (e.g., order accuracy, response times, resolution rates) to drive accountability.Investigate and record complaints, shortages, damages, and shipping errors; follow through to resolution.Keep tidy records of communications, service agreements, and SOPs/process documents.Join client check-ins, account reviews, and service meetings to align expectations and outcomes.Continuously suggest improvements that enhance customer satisfaction and operational performance.What we’re looking forEducation: High school diploma or equivalent required; associate or bachelor’s degree preferred (business, logistics, or related fields).Experience: 3PL experience required. Prefer 2+ years in customer service, logistics coordination, account support, or similar roles; warehouse/distribution experience strongly preferred.Skills: Excellent communication (written and verbal); strong organization and attention to detail; ability to manage competing priorities in a fast-paced environment; customer-centered problem solver; proficient in Microsoft Excel, Outlook, and Word; Extensiv or other WMS experience is highly preferred; capable of working independently and with cross-functional teams.Work environmentOffice-based role located within or next to a warehouse operation.Frequent interaction with customers, warehouse associates, drivers, and operations teams.Warehouse areas may have moderate to high noise levels.Physical demandsLong periods working at a computer while seated.Ability to walk the warehouse floor to inspect orders or inventory as needed.Ability to lift up to 50 lbs on occasion for verification/inspection tasks.Ability to bend, reach, and stand as required by daily activities.