Operations Associate

Tech9; Springville (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on company products

Job summary

Tech9 is seeking an Operations Associate to support daily 3PL facility tasks, including warehouse duties, system administration, and process documentation. This entry-level role requires flexibility, reliability, and a willingness to assist across operations as needed.

You will help with staging, receiving, packing, and shipping during high-volume periods while maintaining accurate records and following SOPs to protect client and company information.

Qualifications

• Bachelor's degree in any field is preferred.
• Strong attention to detail and data-entry accuracy.
• Good written and verbal communication skills.
• Ability to follow written and verbal instructions precisely.
• Willingness to perform physical warehouse tasks as needed.

Responsibilities

• Assist warehouse tasks: staging, relabeling, cycle counts, and inventory moves.
• Support receiving, put-away, picking, packing, and shipping during peak periods.
• Maintain organization of supplies and 5S housekeeping in dock areas.
• Create, modify, and deactivate user accounts across company systems.
• Onboard new hires and offboard departing employees within SLA timelines.
• Maintain SOPs and process documentation; draft work instructions.
• Prepare recurring operational reports in Excel or Google Sheets.

Skills

Attention to detail

Strong communication

Spreadsheet proficiency

Follow instructions

Physical stamina

Discretion with data

Education

Bachelor's degree

Tools

WMS

ERP systems

Microsoft 365

Google Workspace

Job description

Position SummaryThe Operations Associate is a cross-functional, entry-level role supporting daily operations at our third-party logistics (3PL) facility. This position blends hands-on warehouse support, system and user account administration, process documentation, and general office and administrative work.Success in this role depends on flexibility, follow-through, and a willingness to take on whatever the operation requires on a given day.Key ResponsiblitiesWarehouse & Operational SupportComplete general warehouse tasks as assigned, including staging, consolidation, relabeling, cycle count support, and inventory movesSupport receiving, put-away, picking, packing, and shipping functions during high-volume periodsAssist with facility organization, housekeeping, and 5S upkeep in racking, staging, and dock areasMaintain organization of packaging supplies, consumables, and shipping materials; flag reorder needsSupport special projects such as kitting, rework, returns processing, and client-specific packaging requestsEscalate safety hazards, damaged product, or equipment issues to the appropriate supervisorSystems & User Account AdministrationCreate, modify, and deactivate user accounts across company systems, including email, warehouse management system (WMS), and other operational platformsExecute onboarding access provisioning for new hires and offboarding access removal for departing employees within defined SLA timelinesMaintain accurate records of active users, permission levels, and access changesAssist employees with basic account issues such as password resets, login troubleshooting, and access requestsSupport setup and inventory of workstations, scanners, printers, label printers, and other operational hardwareCoordinate with IT vendors or internal technical resources on issues beyond first-line supportFollow established access control and data handling procedures to protect client and company informationReporting, Documentation & AnalysisMaintain and update recurring operational reports and trackers in Excel or Google SheetsPull and organize data from the WMS to support volume, cycle time, and productivity reportingDraft and maintain standard operating procedures (SOPs), work instructions, and process documentationIdentify recurring inefficiencies or data quality issues and surface them to management with supporting detailOffice & Administrative SupportMaintain office supplies, common areas, and break room inventorySupport document management, filing, scanning, and record retentionReceive and route incoming mail, packages, and visitor trafficSupport scheduling, meeting setup, and internal communications as requestedAssist management with ad-hoc administrative projects and tasks as assignedQualificationsRequiredBachelor's degree (any field; supply chain, business, logistics, or information systems preferred)Proficiency with spreadsheets, including sorting, filtering, and basic formulasStrong written and verbal communication skills"Common sense" problem solving approachDemonstrated attention to detail, particularly when handling account access and data entryAbility to follow written and verbal instructions accurately and consistentlyWillingness to perform physical warehouse work as part of the regular workdayAbility to handle sensitive employee and client information with discretionReliable attendance and punctualityPreferredInternship or work experience in logistics, distribution, e-commerce, or operationsFamiliarity with Google Workspace or Microsoft 365 administrationExposure to warehouse management systems (WMS), ERP platforms, or inventory softwareIntermediate Excel skills (PivotTables, VLOOKUP/XLOOKUP)Forklift or powered industrial equipment certification, or willingness to obtainPhysical RequirementsAbility to lift and carry up to 25 lbs. occasionallyAbility to stand, walk, bend, reach, and climb stairs for extended periodsAbility to work in a warehouse environment with variable temperatures and noise levelsAbility to sit and work at a computer workstation for extended periodsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this roleGrowth PathThis role is intended as a foundation. Associates who perform well are positioned to move into roles such as Account Manager, Inventory Control Specialist, Operations Analyst, or Systems Administrator as the business grows. You will be exposed to client relationships, carrier operations, warehouse systems, and operational reporting — a broader view of the business than most entry-level positions offer.What We Offer[Medical, dental, and vision insurance][401(k) with company match][Paid time off and holidays][Employee discounts on company products]Direct exposure to senior leadership and a clear path into specialized operations rolesNutricost is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.E04JI802rsbh409ahae