Logistics Account Coordinator

Socket.dev; Houston (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock purchase plan

Paid time off

Job summary

WM in Houston is seeking a Customer Service/Logistics Associate to ensure excellent service through accurate and fast order processing and to coordinate domestic and international movement of waste by-products.

You will be the first contact for inquiries, monitor inventories, arrange freight, track shipments, and collaborate with sales and carriers to meet service goals in a hybrid role requiring office days Mon-Thu and remote Friday.

Qualifications

• High School Diploma or GED (accredited).
• 2 years previous experience in a customer service role.

Responsibilities

• Communicate with customers to monitor inventories and anticipate production needs; schedule equipment for waste by-products.
• Arrange and negotiate third-party freight costs for timely waste by-product pickups using WM approved carriers.
• Monitor and maintain shipment status via computer system.
• Respond to customer complaints; investigate and resolve shipment issues for vendors and customers.
• Initiate calls to customers to set up deliveries and provide shipment updates; trace deliveries with carriers as needed.
• Review pricing with Sales and Marketing groups.
• Develop relationships with vendors, customers and freight carriers.
• Handle shipment documentation, including export docs for overseas mills.
• Ensure timely invoicing; record and prepare vendor payments; bill freight and charges; issue debits/credits as necessary.
• Resolve downgrades and rejects by negotiating pricing with customers/vendors with account manager approval.
• Coordinate with supervisors to keep informed of issues; maintain morale and efficiency.
• Project a knowledgeable, enthusiastic image reflecting WMRA; participate in meetings.
• Provide feedback on service failures or complaints to supervisor; relay product knowledge requests.
• Meet or exceed call center service and operational goals; collaborate with sales to exceed expectations.
• Perform special projects; support less experienced Customer Service Representatives.

Skills

Customer service experience

Communication

Education

High School Diploma or GED

Job description

Job Summary

Ensures delivery of excellent customer service through accurate and fast processing of orders. Provides logistics support for domestic and international movement of recycled materials. Communicates and coordinates with other departments and partners in order to fulfill customers' needs. First point of customer contact for general inquiries. Builds and maintains business relationship with clients and suppliers by providing prompt and accurate service.

This position is a Hybrid role, coming into the Houston Office Monday - Thursday and ability to work from home on Friday,

Essential Duties and Responsibilities

• Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products.
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers.
• Monitor and maintain shipment status via computer system.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed.
• Review pricing with the Sales and Marketing groups.
• Develop interactive relationships with vendors, customers and outside freight carriers.
• Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills.
• Initiate calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight and special charges. Issue debits and credits as necessary.
• Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor. Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager.
• Work with other supervisors/managers to coordinate services and keep them informed as issues arise.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Works to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
• Collaborate with sales representatives to meet and exceed customers’ service expectations, and develop solutions to ensure smooth material movement.
• Perform other special projects and tasks as assigned.
• May provide direction or support to less experienced Customer Service Representatives.

Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)
• 2 years previous experience in a customer service role.

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.