Logistical Coordinator

Insight Global; Tennessee; On-site; USD 25,000 - 28,000; Full time

Job summary

Insight Global in Memphis, TN is seeking a Logistics Coordinator for a 6-month contract. You will manage transportation orders, scheduling, and documentation to ensure timely freight movement and accurate information flow.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office; fluency in English is essential. On-site work with a fast-paced environment and opportunities to grow in logistics operations.

Qualifications

• High School Diploma is required.
• Excellent customer service skills and ability to communicate clearly.
• Strong interpersonal, listening, and problem solving abilities.
• Ability to stay organized and detail oriented in a fast-paced environment.
• Fluent in English and willing to learn.
• 6 months contract duration with potential for extension is implied by the posting.

Responsibilities

• Prepare, handle, and process documentation including air waybills and customs documents.
• Update shipment information in the operating system.
• Dispatch freight timely to avoid supply chain disruptions.
• Communicate with customers, vendors, and internal stakeholders via email/phone.
• Monitor reports to identify performance and improvement opportunities.
• Assist with invoicing based on SOPs and tariffs.
• Maintain vendor relationships with airlines and trucking companies.
• Ensure compliance with internal policies and external regulations.
• Meet KPIs and seek process improvements.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Learning agility

Stress management

Teamwork

Problem solving

Education

High School Diploma

Bachelor's degree in Business/Logistics (nice to have)

Tools

MS Office

Job description

Job Description

Job Description

Title: Logistics Coordinator

Location: Memphis, TN

Duration: 6 month contract

Pay: $18-20/hour

Required Skills & Experience

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others
• Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Fluent in English

Nice to Have Skills & Experience

• Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in logistics type roles

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Role Responsibilities:

• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Update and/or load shipment information in a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions in customer's supply chain
• Communicate effectively and timely with customers, vendors, and internal network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, product and company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions to Management based on established guidelines and procedures when necessary