Lodging Security Officer

Crystal Mountain; Thompsonville (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Crystal Mountain is hiring a Lodging Security Officer to protect guests and staff across a 24/7 resort. The role covers afternoon and overnight shifts, with responsibilities ranging from patrols and incident response to VIP escorting and emergency coordination.

The successful candidate will bring security experience, strong communication, and a commitment to safety and discretion in a busy, service-oriented environment.

Qualifications

• Associates degree preferred; high school diploma or equivalent required.
• Previous experience in security preferred.
• TIPS/TAMS trained or ability to obtain.
• Proficient with MS Office applications.
• Clear verbal communication; dependable; professional conduct.

Responsibilities

• Perform routine patrols of buildings and grounds.
• Act as medical first responder and coordinate EMS when needed.
• Enforce quiet time and respond to emergencies.
• Log shift and incident reports; investigate incidents and maintain records.
• Monitor surveillance and coordinate with local law enforcement as required.
• Escort VIPs and provide transportation for events when needed.

Skills

Security experience

Clear communication

Self-directed

Confidentiality

Education

Associates degree preferred

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The role of the Lodging Security Officer (LSO) is to provide safety and security for resort guests and employees at a resort that is open 24 hours a day, 7 days a week. The current opening is for afternoon and overnight shifts.

Job Duties and Responsibilities

• Perform routine Safety & Security foot and vehicle patrols of the buildings and grounds as mandated by the Security or Risk/Security Manager.
• Act as medical first responder, responding to first aid requests and contacting EMS when necessary, for incidents that can occur 24 hours a day.
• Enforce quiet time.
• Respond to emergencies on the resort, act as incident coordinator until relieved.
• Respond to accidents and complaints from guests and employees, taking reports while investigating incidents.
• Log and follow-up with guests on items in lost and found.
• Lock and unlock buildings as necessary.
• Escort VIPs, provide transportation as needed for special events.
• Assist outlets and resort staff with issues involving guests who may be intoxicated or causing disruption.
• File daily shift reports, incident reports, and other related forms as required.
• Monitor and enforce parking policy, road signage, and traffic safety resort wide.
• Act as liaison with local and state law enforcement and emergency agencies.
• Conduct monthly and weekly Lighting and Safety Checks.
• Report and conduct investigations of possible criminal incidents and accident sights.
• Report and conduct investigation of vehicle accidents.
• Monitor surveillance cameras on the resort.
• Respond to and resolve guest and owner safety/security concerns.
• Other duties as assigned.

Job Specifications

Competencies

• Previous experience in the security field preferred.
• Prefer TIPS/TAMS Trained or ability to get and maintain.
• Previous experience with Microsoft Excel, Word and Outlook a plus.
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Maintains office, employee, and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education

• Associates degree preferred, High School diploma or equivalent required.
• Combination of education and experience that enables performance of all aspects of the position.

Physical & Other Requirements

• While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear.
• The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Must have unrestricted and insurable driving record.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross‑country skiing, two championship golf courses, shopping, award‑winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.