Lodging Reservations Coordinator | Remote

Wanderwell Collective; California; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing resources

Access to reservation tools

Supplier and destination resources

Job summary

Wanderwell Collective is seeking a Lodging Reservations Coordinator to help clients research hotels, resorts, and lodging options, and to manage reservations with attentive service throughout the planning process.

The role fits someone who enjoys researching destinations, comparing options online, and communicating clearly with clients while staying organized in a fully remote environment. Training and access to reservation resources are provided.

Qualifications

• Excellent written and verbal communication is required.
• Customer-service oriented approach.
• Strong organization and attention to detail.
• Ability to research and compare lodging options online.
• Able to manage multiple client requests and follow up.

Responsibilities

• Research hotels, resorts, and lodging options based on client preferences, dates, and budgets.
• Assist clients in comparing accommodations and reservation options.
• Coordinate lodging reservations and booking details.
• Review reservation information for accuracy and completeness.
• Communicate confirmations, updates, and important information to clients.
• Assist with changes or questions on existing reservations.
• Maintain organized records of client preferences and booking details.
• Utilize online reservation platforms and industry resources.
• Research property amenities, locations, and services.
• Provide professional and responsive client support during planning.
• Follow established booking procedures and documentation requirements.

Skills

Strong communication

Customer-service

Organizational skills

Detail oriented

Independent remote work

Researching options online

Basic computer skills

Reservation systems

Follow-up

Tools

Reservation systems

Job description

Position Overview

We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs. The Lodging Reservations Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process. This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.

Key Responsibilities

• Research hotels, resorts, and lodging options according to client preferences, dates, and budgets
• Assist clients in comparing available accommodations and reservation options
• Coordinate lodging reservations and related booking details
• Review reservation information for accuracy and completeness
• Communicate confirmations, updates, and important information to clients
• Assist with changes or questions related to existing reservations
• Maintain organized records of client preferences and booking details
• Utilize online reservation platforms and industry resources
• Research property amenities, locations, and available services
• Provide professional and responsive client support throughout the planning process
• Follow established booking procedures and documentation requirements

Qualifications

• Strong written and verbal communication skills
• Customer-service-oriented approach
• Excellent organization and attention to detail
• Comfortable researching and comparing options online
• Ability to manage multiple client requests and follow up consistently
• Comfortable working independently in a remote environment
• Basic computer and internet proficiency
• Willingness to learn reservation systems and booking procedures
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
• Must be 18 years of age or older
• Reliable computer and internet access

What Is Provided

• Fully remote environment
• Flexible scheduling
• Training and ongoing educational resources
• Access to reservation and planning tools
• Supplier and destination resources
• Support for learning booking procedures and industry systems
• Ability to develop knowledge across hotels, resorts, accommodations, and vacation experiences

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.