Lodging Managers

GNO Inc.; Miller Township (IN); On-site; USD 36,860 - 122,440; Full time

Job summary

An established industry player is seeking a Lodging Manager to oversee the operations of their accommodation facilities. This role involves planning, directing, and coordinating activities to ensure excellent service delivery. You'll be responsible for managing staff, handling guest registrations, and ensuring smooth operation of the lodging services. If you have a passion for hospitality and a knack for management, this is a fantastic opportunity to make a significant impact in a vibrant environment. Join a team where your leadership will help create memorable experiences for guests and drive the success of the establishment.

Qualifications

• Strong management skills and ability to oversee lodging operations.
• Excellent customer service skills to handle guest inquiries and complaints.

Responsibilities

• Coordinate activities of lodging facilities and manage staff performance.
• Handle guest registrations, payments, and resolve complaints efficiently.

Skills

Customer Service

Management Skills

Financial Management

Communication Skills

Problem-Solving

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

What is this job like?

• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• Show, rent, or assign accommodations.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Interview and hire applicants.
• Prepare required paperwork pertaining to departmental functions.
• Monitor the revenue activity of the hotel or facility.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Book tickets for guests for local tours and attractions.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Assign duties to workers, and schedule shifts.
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
• Manage and maintain temporary or permanent lodging facilities.
• Collect payments and record data pertaining to funds and expenditures.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Perform marketing and public relations activities.
• Train staff members.
• Develop and implement policies and procedures for the operation of a department or establishment.
• Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Greet and register guests.

Local Wage Data

Showing wage data for: New Orleans

Entry: $36,860

Median: $61,910

High: $122,440

Hourly Wage: $17.72, $29.76, $58.86

Education Pathways

Check out local colleges and training programs that will get you started on the path to this career.