LODGE AND OPERATIONS MANAGER

Confidential; Texas; Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Confidential is seeking a Lodge and Operations Manager to run a busy ranch property in Texas. The role will oversee lodging, dining, retail and the event center, ensuring seamless guest experiences and safe operation of activities.

You will hire, train and schedule staff, run daily briefings, and keep the Managing Partner informed on occupancy, budget and upcoming needs throughout the season.

Qualifikationen

• Five years or more running a guest ranch, lodge, resort, retreat, camp or hunting operation.
• Hands-on on-property leadership and visible presence with the crew.
• Ability to hire, train and schedule seasonal staff while maintaining standards.
• Emphasis on guest safety and high service standards across activities.

Aufgaben

• Oversee lodging operations for main lodge, cabins, cottages and wagons.
• Coordinate day-to-day departments: lodging, housekeeping, guest services, restaurant and general store, events, activities, maintenance and grounds.
• Walk the property daily to identify issues and fix them before guests notice.
• Lead daily briefings, ensure smooth event turnover, and manage vendor relationships.

Kenntnisse

Staff management

Guest services

Operations coordination

Budgeting & reporting

Tools

Reservation systems

Jobbeschreibung

We run a 20-bedroom main lodge that sleeps 50, plus a dozen cabins, cottages and riverfront wagons, for about 150 guests on property. We have a restaurant, a general store, and an event center that seats 210 and holds 284. We also run a wildlife conservation safari of more than 500 head, including free roaming zebra, wildebeest and oryx.

Guests come here to ride, fish, shoot skeet, run the ATV, and bike trails, take the safari, get married and bring their companies out for the week. Our job is to make all of that work without the guest ever seeing the effort.

We are looking for a Lodge and Operations Manager to run this ranch day to day, reporting directly to the Managing Partner.

What you will run

• The lodging. Every bed on the place: the main lodge, the cabins, the cottages, and the wagons. Arrivals, departures, front desk, reservations, housekeeping, and guest services.
• The departments, day to day. You are the person the department heads and crews answer to on a normal working day, and the person who makes the pieces line up: lodging, housekeeping, guest services, the restaurant and general store, events, the activity crew, and maintenance and grounds. When the kitchen, the event team and the wranglers all need the same morning to go a certain way, you are the one who makes that happen.
• The property itself. You walk it every day. Rooms, cabins, common areas, grounds. You find what is wrong before a guest does and you get it fixed.
• The people. You hire, train and schedule across the guest facing departments, run the daily briefing so everybody knows who is arriving, who is leaving and what is happening, and you hold the standard through the season rather than letting it drift.
• The event turnover. When there is a 200-guest wedding on Saturday and a corporate group arriving Sunday, you and the events team make the rooms, the spaces, and the crew work around it.
• Vendors and contractors. Housekeeping, maintenance, and guest amenity suppliers coming in and out, and the upkeep of the buildings and equipment.
• Guest safety across the activities. Safari tours, trail rides, the ATV and bike trails, skeet, archery, and the water. You are not running the horses or the range yourself, but you are accountable for guests being looked after.
• And you keep the Managing Partner current on staffing, occupancy, budget and what the property needs next.

What we are looking for

• Five years or more running a guest ranch, lodge, resort, retreat, camp or hunting operation, or running the lodging and operations inside one. If you have held a working property together where there were activities and livestock going on around the guests, that is exactly the experience we want.
• Somebody who is on the property, not behind a desk. This is a hands-on job and the crew needs to see you stripping a room when it needs stripping.
• Somebody who can hire and hold a standard with seasonal staff.
• Comfortable around horses, firearms, water, and ATVs, and serious about guest safety around all four.
• Steady when it goes wrong. Full lodge, wedding in the event center, a guest hurt on the trail. You sort it out and the guests never feel it.
• Degree is not required. What you have run is what matters.

The practical side

Year-round position on a working ranch forty minutes from a major City, and about an hour and a half from an international Airport. Weekends, holidays and event days come with it, because that is when guests are here.

On site accommodation can be considered for the right person.