Lodgco Hospitality Internship

Lodgco; Mount Pleasant (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lodgco is seeking a dedicated hospitality professional to ensure cleanliness and guest satisfaction across hotel services. Responsibilities include front desk support, room cleaning, check-ins/check-outs, and maintaining high standards of service to guests.

The role requires knowledge of hotel operations, safety practices, and strong communication skills to provide courteous, efficient service while upholding brand standards.

Qualifications

• Customer service orientation required.
• Ability to perform front desk tasks and housekeeping support.
• Knowledge of hotel operations and safety procedures.

Responsibilities

• Clean and maintain guest rooms according to procedures.
• Assist guests with problems and questions; resolve issues.
• Check-ins and check-outs, guest registrations and requests.
• Promote guest satisfaction through prompt and courteous service.
• Maintain cleanliness of the front desk, lobby, and common areas.
• Follow safety procedures and handle cash and credit transactions.

Skills

Ethical Conduct

Communication

Dependable and customer focus

Education

Hospitality degree (in progress)

Job description

JOB SUMMARY:

Responsible for cleanliness and sanitation of the hotel and maintaining established quality standards. Promotes and ensures guest satisfaction by delivering prompt, courteous, and quality restaurant/bar services. Serves guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Obtain room assignments from supervisor
• Clean rooms according to established procedures
• Know correct procedure for entering a guest room
• Check room for damaged furniture and equipment
• Restock your cart at the end of each shift and return cart to storage area
• Maintain a clean and orderly housekeeping cart and storage areas
• Report all deficiencies and problems in guest rooms to the Maintenance Engineer daily
• Be alert to all possible hazards and practice safety at all times
• Adhere to Lost and Found procedures
• Provide the highest quality of service to the guests
• Follow all safety procedures and policies for all guests and employees
• Report any unusual occurrences or requests to a supervisor immediately
• Adhere to proper key control procedures
• Attend and participate in staff meetings
• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand's operating systems and Brand's customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Promote and ensure guest satisfaction
• Basic cleaning duties to maintain bistro and kitchen area
• PM service includes tending bar, mixing drinks, and guest service Promote and ensure guest satisfaction
• Prepare and present food to guests' expectations

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Ethical Conduct
• Communication both verbal and written
• Dependable and customer focus

EDUCATION

For College students working towards a Hospitality Degree

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.