LOCKSMITH, Facilities Management & Planning, Maintenance Svcs

Boston University; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

An esteemed educational institution in Boston is seeking a service technician to ensure exceptional security through the installation and maintenance of lock hardware. The ideal candidate has 3-5 years of experience in the field and possesses strong customer service skills. Responsibilities include repairing electrified security systems and maintaining records of keys. A valid MA driver's license is required, and candidates must be able to work flexible shifts. Be part of an organization that values equal opportunity for all applicants.

Qualifications

• 3-5 years of experience installing/repairing commercial lock hardware.
• Must have a MA driver and use own vehicle.
• Ability to work independently and collaboratively.

Responsibilities

• Provide excellent customer service as an energetic service technician.
• Perform installation and maintenance of various security hardware.
• Respond promptly to service calls for building protection.

Skills

Customer service skills

Lock installation and repair

Ability to lift up to 50 lbs

Mathematical skills for master key systems

Tools

Key cutting machines

Computerized software for shop duties

Simple K database software

Job description

Duties

• Energetic service technician providing excellent customer service.
• Perform a wide variety of routine duties: such as installing, adjusting, maintaining, repairing and replacing door locks, padlocks, combination locks and other lock hardware including panic bars, door checks, latches, catches and fasteners associated with security and access control.
• Investigate, repair and/or replace electrified security equipment.
• Make keys from codes utilizing a variety of equipment including automatic and manual key cutting machines and keep accurate records of keys when they are distributed and returned.
• Respond in a timely manner to service calls to meet customer needs for building and property protection.
• Organize lock changes to meet needs associated with academic and residential calendars.
• Follow all safety precautions and department policies.
• Available to work any shift or schedule.

Minimum Requirements

• Must have 3-5 years of experience installing/repairing commercial lock hardware and/or access control systems in a busy urban setting.
• Use and maintain a variety of shop equipment and supplies necessary to perform all lock shop duties including computerized software.
• Ability to lift up to 50 lbs. and physical ability to stand/walk/bend/reach for significant periods of time. Also, the ability to work outside and in inclement conditions.
• Ability to climb ladders and stairs and work from heights.
• Ability to work independently and with others and have some related experience in carpentry.
• Ability to work with BU’s Building Security Systems group related to electronic access control/electrified hardware.
• Working knowledge of combinatorics and other mathematical skills for master key systems, bitting and coring.
• Must have and retain a MA driver and use your own vehicle to drive throughout the university.
• Excellent customer service skills. (Must speak, read and write in English).

Preferred Requirements

• Low Voltage Class D System technician license or experienced in low voltage trouble shooting.
• Experience installing and repairing lock hardware with a variety of security options, including locks and keys, keypads and electronic access systems.
• Experience using Simple K database software.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.