LOCATION SUPERVISOR

Family-Entertainment-Group; Baraboo (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Family Entertainment Group is seeking a Location Supervisor to support the General Manager in daily operations at our entertainment center. You will provide leadership, coaching, and oversight to ensure an exceptional guest experience and adherence to company standards.

Responsibilities include supervising staff, coordinating schedules, handling cash and inventory, and maintaining a safe, engaging environment for guests.

Qualifications

• High school diploma or equivalent.
• One or more years of leadership experience in amusement, hospitality, retail, entertainment, or related customer service roles.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate and develop team members while delivering exceptional customer service.
• Proficiency with Microsoft Office and basic business applications.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support daily location operations while leading by example and upholding Family Entertainment Group values.
• Supervise, coach, train, and develop team members for high performance and guest service.
• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action.
• Oversee daily activities including opening/closing procedures, cash handling, inventory, and facility presentation.
• Ensure games, equipment, and displays are clean, functional, and well-maintained.
• Resolve guest concerns professionally to create memorable experiences.
• Assist General Manager in achieving revenue, profitability, and operational goals.
• Maintain compliance with policies, safety standards, and regulations.
• Complete reports, participate in training, and perform other duties as assigned.

Skills

Leadership

Communication

Customer Service

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Location Supervisor supports the General Manager in the daily operation of the location by providing leadership, coaching, and operational oversight. This role helps ensure an exceptional guest experience, maintains company standards, develops team members, and assists in achieving operational and financial goals while fostering a safe, clean, and engaging environment for guests and Playmakers.

Key Responsibilities

• Support the daily operation of the location while leading by example and promoting Family Entertainment Group's values.
• Supervise, coach, train, and develop team members to ensure high performance and exceptional guest service.
• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action as needed.
• Oversee daily operational activities, including opening and closing procedures, cash handling, inventory, and facility presentation.
• Ensure games, equipment, and prize displays are clean, operational, and properly maintained.
• Resolve guest concerns professionally while creating memorable guest experiences.
• Assist the General Manager in achieving revenue, profitability, and operational objectives.
• Maintain compliance with company policies, safety standards, and all applicable federal, state, and local regulations.
• Complete required reports, participate in training, and perform other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent required.
• One or more years of leadership experience in amusement, hospitality, retail, entertainment, or a related customer service environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate and develop team members while delivering exceptional customer service.
• Proficient with Microsoft Office and basic business applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds with or without reasonable accommodation.

Family Entertainment Group is an equal opportunity employer.