Location Manager - Kendall Electric

The Kendall Group; Bethlehem (Northampton County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Location Manager to lead branch operations and drive performance excellence. This role offers a unique opportunity to contribute to a 100% employee-owned company, where your ideas and leadership will shape the future of the branch. You will be responsible for managing customer relationships, ensuring operational efficiency, and developing a high-performing team. Join a company where employee ownership fosters a supportive environment, and enjoy a fulfilling career with opportunities for personal and professional growth.

Qualifications

• 2-3 years of experience in customer service, sales, and management.
• Excellent communication and leadership skills are essential.

Responsibilities

• Oversee branch performance in line with company policies.
• Manage customer requirements and ensure service excellence.

Skills

Customer Service

Sales Management

Leadership

Communication Skills

Organizational Skills

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Location Manager - Kendall Electric

About The Kendall Group

The Kendall Group seeks a talented, creative, self-motivated individual for our Location Manager position for Kendall Electric, a division of The Kendall Group. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.



Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary:

Reporting to the Territory/General Manager, the Location Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff.



Exciting work you will do:

The essential duties and responsibilities of the Location Manager will consist of, but are not limited to, the following:

• Responsible for internal and external customer requirements for delivery of products and/or service.


• Responsible for defining fiscal responsibility and accountability for location.


• Responsible for goals and objectives for location.


• Manages and directs performance and outcomes of staff.


• Demonstrates leadership of company Quality and Service Excellence initiatives

Competencies you possess:

• Service Excellence


• Results, Action Oriented


• Accountability and Responsibility


• Teamwork and Collaboration


• Developing Talent


• Managerial Courage


• Highly Organized


• Strategic Thinking


• Inspiring & Motivating Others

What you'll need:

• Experience: 2-3 years of customer service, sales and management experience


• Education: High School Diploma


• Analytics/Computer Skills: Prior experience working with Microsoft Office Suite


• Organization Skills: Excellent organizational, ability to multi-tasking and shift priorities as needed


• Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service


• Communication Skills: Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills to influence, strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential information


• Leadership: Excellent mentoring, coaching and people management skills


• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
  
  
  
  • Frequently walk and stand
  
  
  • Light lifting and carrying up to 25 pounds
  
  
  • Occasional need to climb, bend, stoop, crouch, and kneel
  
  
  • Occasional reaching, twisting, and pushing
  
  
  
  


• Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time. The noise level in the work environment is consistent with that of a manufacturer.


• Travel: Must be able to travel; customer visitation and offsite work activities require a good driving record and a dependable vehicle

Qualifications we prefer but don't require:

• Work Experience: Knowledge of electrical industry

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.