Front Line Manager

CarMax Business Services; Gastonia (NC); On-site; USD 55,000 - 96,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Bonus potential

Job summary

CarMax is launching a Front-Line Manager in Training program in Gastonia, NC. The six-week development track prepares you to lead Service Operations, overseeing inventory, cosmetic/mechanical repair, and production processes.

Upon completion, transition into a leadership role such as Flow Mechanical Manager or Service Manager, with a focus on safety, quality, and customer-first outcomes.

Qualifications

• 3+ years of management experience preferred.
• Ability to lead and manage teams effectively to achieve goals.
• Strong data interpretation and record accuracy for compliance.
• Excellent communication skills, both verbal and written.
• Valid Driver’s License and flexibility to work varied schedules.

Responsibilities

• Demonstrate comprehension of training content throughout the program.
• Support execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete Management Development Program and apply leadership principles.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values and foster a customer-first mindset in all interactions.
• Prepare for transition into a leadership role and manage associates to drive performance.
• Responsible for EH&S program for department/location, including inspections and PPE.

Skills

Leadership

Data interpretation

Communication

Multi-tasking

Team management

Customer service

Job description

7171 - Gastonia - 1600 Remount Rd, Gastonia, North Carolina, 28054CarMax, the way your career should be!Position OverviewAs a Front-Line Manager in Training, you will participate in a structured six-week development program designed to prepare you for success as a Front-Line Manager within CarMax’s Service Operations department. This program equips you with the tools, knowledge, and leadership skills needed to manage operational processes and lead high-performing teams. Training includes learning the roles and responsibilities of Service Operations, understanding end-to-end production processes such as inventory management, and cosmetic/mechanical repair. Upon successful completion, you will transition into one of the following leadership roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.Why CarMax?At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.Role ResponsibilitiesDemonstrate comprehension of training content throughout the program.Support execution of store procedures and operational processes to ensure efficiency and compliance.Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.Collaborate with cross-functional teams to maintain quality and meet production goals.Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.Required QualificationsAbility to lead and manage teams effectively to achieve operational goals.Strong skills in data interpretation and record accuracy for process compliance.Proven ability to multi-task and prioritize in a fast-paced environment.Excellent communication skills, both verbal and written, for interactions with associates and customers.Proficiency in common and proprietary software systems.Valid Driver’s License and flexibility to work in indoor/outdoor environments, including inclement weather.Willingness to work on varied schedules, including nights, weekends, and holidays, with occasional travel.Preferred Qualifications3+ years of management experience preferred.About CarMaxAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.The annual salary for this position is:$54,500.00 - $95,500.00May be eligible for bonus and equity.Benefits:Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.For more details about benefits, please visit our CarMax Benefits website.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.