Location Administrative Assistant

GOEBEL FIXTURE COMPANY; North Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Smith Family Funeral Homes is seeking a Location Administrative Assistant in North Little Rock, AR. This role serves as the compassionate first point of contact for families, visitors and vendors, and handles a variety of administrative, financial, and scheduling tasks to ensure smooth operations between the location and corporate support teams.

The ideal candidate will have a high school diploma, strong communication skills, and proficiency with MS Office and funeral software such as Passare.

Qualifications

• Service-oriented with ability to support grieving families in stressful situations.
• Excellent written and verbal communication and active listening.
• Proficient computer skills and willingness to learn new software (MS Office, Passare, Tukios).
• Experience with office equipment and document processing.

Responsibilities

• Serve as first point of contact for families, visitors, vendors in a professional manner.
• Assist location manager and staff with administrative tasks and meetings.
• Enter and update service and sales information in Passare and other systems.
• Support handling insurance claims and coordinate with corporate accounting as needed.
• Maintain accurate records and welcoming reception area.

Skills

Customer service

Phone etiquette

Empathy

Organizational skills

Attention to detail

Professionalism

Time management

Initiative

Team collaboration

Education

High school diploma

Tools

MS Office

Google Workspace

Passare

Tukios

Job description

• Location 1921 Main Street,North Little Rock, AR, 72114,United States
• Job Category Administrative, Customer Service, Financial
• Employee Type Full Time

Contact information

• Name Donna J Merriweather
• Phone [phone]

Description

The Location Administrative Assistant is a first point of contact for many families, visitors, vendors, and callers and must represent the funeral home with warmth, compassion, discretion, and professionalism. They manage a variety of administrative, financial, customer service and operational responsibilities while maintaining accurate records and ensuring timely communication between the location and corporate support teams.

DUTIES/RESPONSIBILITIES

• Serve as a knowledgeable and helpful first point of contact for families, clients, suppliers, and other visitors in a professional and friendly manner.
• Functions as the front-line contact when the Location Manager or Funeral Director are unavailable and ensure prompt and correct communication flow to the proper party.
• Answer and direct phone inquiries to the proper team members in a professional and courteous manner.
• Demonstrate empathy, patience, and professionalism when interacting with grieving families and individuals experiencing stressful or emotional circumstances.
• Provide general administrative support to the location manager and employees, which could include organizing and scheduling meetings, as needed.
• Enter, maintain, and update At-Need and Pre-Need service and sales information in applicable systems, including Passare.
• Assist with the preparation and processing of insurance claims and related documentation.
• Partner and cross train with the corporate accounting team to support location-level financial and administrative processes.
• Sort incoming mail, faxes, and deliveries for distribution.
• Purchase, receive and store office supplies, ensuring basic supplies are always available.
• Maintain up-to-date and correct record keeping and filing systems.
• Address routine questions and concerns promptly and professionally, escalating matters to management or the appropriate team member when necessary.
• Help ensure every family and guest receives a consistent, positive experience that reflects the funeral home’s standards and values.
• Ensure the location is always presentable by maintaining an organized, professional and welcoming, reception, and office environment.
• Performs other related duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES

• Service-oriented with the ability to understand and assist grieving families in difficult and stressful situations.
• Excellent written and verbal communication skills including active listening and exceptional telephone and customer service skills.
• Proficient computer skills with the ability to learn and effectively use new technology and software systems. Preferred experience with MS Office products and/or Google Workspace platforms. Experience with Funeral Service software, such as Passare, Tukios, etc., preferred.
• First-hand experience with office machines (i.e., printer/scanner, fax machines, etc.)
• Strong attention to detail and commitment to accuracy.
• High level of professionalism, emotional maturity, discretion, and sound judgment.
• Initiative-taking - does not wait to be told, rather sees the need, and works to fulfill.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong organizational and planning skills proven in a fast-paced and sometimes demanding environment.
• Demonstrated commitment to Smith Family Funeral Homes Core Values - Integrity, Kindness, Pursue Excellence and Teamwork.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent or higher, required; additional education or training in business administration, office management, customer service, or a related field is preferred.
• Experience working with administrative, accounting, scheduling, or customer relationship management systems, preferred.
• Customer service experience is required.
• Valid driver's license with an excellent and clear MVR.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Ability to stand, walk, bend, reach, and move throughout the funeral home and office environment as needed.
• Ability to lift and move boxes, office supplies, files, and other materials weighing up to 15 pounds.

WORKING CONDITIONS

• Work may involve exposure to emotionally sensitive situations and interactions with individuals experiencing grief or loss.
• Work is primarily performed in a professional funeral home and office environment.
• Working hours are generally 8:00 AM to 4:30 PM, Monday through Friday, and may occasionally work extended hours. Hours could fluctuate based on location.

Summary

The Location Administrative Assistant is a first point of contact for many families, visitors, vendors, and callers and must represent the funeral home with warmth, compassion, discretion, and professionalism. They manage a variety of administrative, financial, customer service and operational responsibilities while maintaining accurate records and ensuring timely communication between the location and corporate support teams.