Local to MN - Fulfillment Associate-Documentation (1016)

Myticas Consulting Inc.; Saint Cloud (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

Myticas Consulting Inc. is hiring for an onsite role in Saint Community? Correction: St. Cloud, MN.

The candidate will support customers and vendors, handle order fulfillment, and resolve problems under supervision. You will develop relationships, perform document-related tasks, and explain service offerings across jurisdictions. The position requires an associate degree or at least one year of customer service in a fast-paced setting, with strong MS Office skills, data entry, and excellent

Qualifications

• Associates degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced environment.
• Experience with UCC, mortgage, secured transactions, lending or commercial title/abstracting preferred.
• Proficient with Microsoft Office Suite including Word, Excel and Outlook, with strong data entry skills.

Responsibilities

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies.
• Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels.
• Assist customers/vendors with order fulfillment and problem resolution.
• Explain WKLS service offerings, procedures, processes and delivery options to customers and team members.
• Make timely decisions to meet client expectations and requirements.
• Recommend improvements to customer satisfaction, retention, efficiency, revenue, and cost savings.
• Suggest process enhancements to increase team efficiency and overall satisfaction.
• Provide training on products and company databases using a consultative approach.

Skills

UCC and secured transactions

Mortgage and title/abstracting

Data entry

Microsoft Office (Word/Excel/Outlook)

Communication skills

Multitasking

Analytical thinking

Problem solving

Education

Associates degree

Job description

100% onsite at St Cloud, MN

Pay rate: $16/hr to $19/hr W2

6 month contract with potential to extend and/or convert

Under direct supervision, assist internal/external customers and/or vendors with order fulfillment and problem resolution. Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.

Responsibilities:

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
• Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution
• Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors
• Make well informed and timely decisions to meet client expectations and requirements
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
• Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction
• Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:

• Associates degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
• Ability to multitask and demonstrate ability to problem solve
• Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment