Local Support Specialist (Italy)

Emerging Travel Group; United States; Remoto; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Monthly bonus

Corporate discounts on hotels and more

Descrizione del lavoro

RateHawk is seeking a Local Support Specialist to join our travel-tech team from home. You will support B2B partners in English and Italian, answer calls, provide updates on cases, and ensure timely resolutions with a customer-centric approach.

You’ll manage tickets, handle bookings, document partner interactions in our CRM, and collaborate with other departments to deliver excellent service. Fluency in Italian and English is required; additional languages are a plus.

Competenze

• Fluent in Italian and English
• Experience in travel or B2B travel tech is a plus
• Ability to manage multiple tasks under pressure
• Strong communication and empathy with partners

Mansioni

• Support partners via calls in Italian and English and provide updates.
• Communicate transparently to ensure partner satisfaction.
• Manage tickets and escalations and drive resolutions.
• Handle booking modifications with urgency.
• Collaborate with other departments to ensure smooth workflows.
• Record all partner interactions in the CRM accurately.

Conoscenze

Fluent Italian

Fluent English

Additional languages (Spanish/Greek/Ro

Customer service

B2B partner support

Strumenti

CRM system

Ticketing tools

Descrizione del lavoro

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You’ll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.

What We’re Looking For:

• Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

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