Local Operations

OTC Industrial; Olde West Chester (OH); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with employer match

Paid Time Off

Tuition Assistance

Relocation Assistance

Training Programs

Job summary

OTC Industrial Technologies in Ohio is seeking an Operations Associate to manage inventory accuracy, order processing, and vendor transactions while supporting customer needs. You will handle exceptions, cycle counts, freight processing, and monthly vendor return follow-ups, contributing to efficient warehouse operations.

The role requires a degree or related experience and at least two years in operations, with strong MS Office skills and a customer-service mindset.

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task.
• Excellent verbal & written communication skills.
• Demonstrate effective problem-solving and root cause analysis.
• Can-do attitude with a commitment to doing it right the first time.
• Ability to collaborate with associates, customers, and vendors.
• Ability to work independently with minimal supervision.
• Dependable and highly motivated.
• Excellent organization skills.

Responsibilities

• Review and correct order exceptions daily.
• Review and follow up on picked tickets weekly.
• Cycle count resolution as needed.
• Maintain and improve inventory accuracy (target 98%).
• Follow up on vendor returns monthly.
• Assist in resolution of shipment discrepancies.
• Review and close out customer orders daily including freight.
• Process freight claims as necessary.
• Review, approve and code vendor invoices in DataServ.
• Review and process service parts audits.
• Lead annual physical inventory audits.
• Replenish truck stock inventory as necessary.
• Maintain and order office supplies.
• Assist with scheduling facility maintenance.
• Assist with customer will-call/pick-up orders.
• Review vendor invoice discrepancies and customer dispute resolutions.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Collaboration

Independence

Dependability

Organization

Education

Degree or related experience

Tools

MS Office

SXe (Trend)

Job description

Competitive Pay: This position offers an hourly wage ranging from $25 /hr. to $29 /hr., depending on experience and qualifications.

What You'll Do:

• Review and correct order exceptions daily


• Review and follow up on picked tickets weekly


• Cycle count resolution as needed


• Manage inventory to ensure 98% inventory accuracy


• Follow up on vendor returns monthly


• Assist in resolution of shipment discrepancies


• Review and close out customer orders daily by adding freight if applicable and maintaining freight flags


• Enter, submit, and process freight claims as necessary


• Review, approve and code vendor invoices in DataServ


• Review and process service parts audits


• Conduct service truck inventory audits quarterly


• Review and process customer returns


• Review and process credits and corrections as necessary


• Set up new vendor accounts for the division as necessary


• Replenish truck stock inventory as necessary


• Maintain and order office supplies


• Assist with scheduling of facility maintenance as needed


• Assist with customer will-call/ pick-up orders as needed


• Review, follow up and correct vendor invoice discrepancies as needed


• Review, follow up and assist with resolution of customer disputes


• Review and process vendor returns


• Review the direct order report routinely and take appropriate action as needed


• Review the nonstock inventory report routinely and take appropriate action as needed


• Review, follow up, and invoice orders at month end


• Lead, organize and participate in annual physical inventory audits


• Audit service staging area monthly for old jobs and double pulls


• Assist with credit card processing as needed


• Process warehouse transfers ensuring tracking and freight are added as needed


• Additional responsibilities as assigned by management

What You'll Need:

• Degree or equivalent related experience


• Minimum of 2 years' experience in Operations or a related position


• Knowledge of SXe (Trend) preferred


• Proficiency in MS Office


• Excellent customer service skills


• Possess the ability to multi-task


• Excellent verbal & written communication skills


• Demonstrate effective problem-solving capabilities and performing root cause analysis


• Must have a \"can-do\" attitude with a commitment to the concept of “doing it right the first time.”


• Demonstrate the ability to collaborate productively with other associates, customers, and vendors


• Must be able to work independently with minimal supervision


• Dependable and highly motivated


• Excellent organization skills and attention to detail required

Why Join OTC Industrial Technologies?

• Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.


• Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.


• Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.


• Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.