Local Billing Lead

ASSA ABLOY Group; Monroe (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company matching

Disability, life, and accidental ins.

15 PTO days

11 paid holidays

Tuition reimbursement

Length of Service awards

Job summary

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Lead Billing Administrator to guide a team responsible for invoicing customer service calls and related billing activities.

You will oversee transactions, ensure accuracy, and coach staff on best practices while collaborating with Accounts Receivable to minimize disputes. A strong background in billing and MMOffice tools is required. This on-site role offers comprehensive benefits and career growth.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Minimum of 2 years of billing and/or customer service experience.
• Strong proficiency with Excel, Word, and spreadsheets.
• Excellent written and verbal communication skills.
• Detail-oriented with solid organizational and time management abilities.
• Ability to multitask and work independently and in a team.

Responsibilities

• Provide day-to-day leadership to a team of Billing Administrators.
• Oversee billing transactions for service activity ensuring accuracy.
• Review and audit billing work, identify and resolve errors.
• Coach and train staff on processes and systems.
• Escalate complex billing questions for manager review.
• Collaborate with Accounts Receivable and field branches to minimize disputes.
• Maintain accurate customer and end-user data in billing systems.
• Analyze billing reports to identify trends and opportunities for improvement.
• Support daily operational activities and reporting needs.

Skills

Billing knowledge

Microsoft Office

Attention to detail

Communication skills

Time management

Education

Associate’s Degree or equivalent

Tools

Excel

Word

Spreadsheets

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

Career Growth & Development

We invest in you from day one. We provide well‑defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

As the Lead Billing Administrator, you will provide day-to-day leadership, guidance, and support to a team of Billing Administrators responsible for invoicing customer service calls. You will oversee and process billing transactions related to service activity, ensuring accuracy, completeness, and compliance with established billing guidelines.

Key Responsibilities:

• Provide day‑to‑day leadership, guidance, and support to a team of Billing Administrators responsible for invoicing customer service calls.
• Process and oversee billing transactions related to service activity, ensuring accuracy, completeness, and adherence to established billing guidelines.
• Review and audit billing work completed by team members; identify errors, resolve inconsistencies, and provide coaching or guidance as needed.
• Train and support new and existing billing staff on processes, systems, and best practices.
• Serve as a point of escalation for billing questions, exceptions, or complex issues prior to manager involvement.
• Collaborate closely with Accounts Receivable, field branches, and internal partners to ensure accurate billing and minimize customer disputes or delays.
• Maintain accurate customer and end‑user information within billing systems.
• Analyze billing and service call reporting to identify trends, issues, and opportunities for improvement.
• Support the Service Invoicing Manager with daily operational activities, workload management, and reporting needs.
• Assist with documentation of processes and participate in continuous improvement initiatives.
• Perform additional administrative or project‑based tasks as assigned by Manager.

What You Will Need:

• Demonstrated knowledge of billing processes, controls, and best practices.
• Associate’s Degree or equivalent combination of education and experience.
  • Minimum of 2 years of billing and/or customer service experience required.
• Strong proficiency in Microsoft Office applications, including Excel, Word, and spreadsheets.
• Excellent written and verbal communication skills.
• Strong attention to detail with proven organizational and time management abilities.
• Ability to multitask, prioritize work, and problem‑solve in a fast‑paced environment.
• Ability to work independently while also collaborating effectively within a team.
• Demonstrated ability to coach, guide, and positively influence peers.
• Flexibility to work overtime during month‑end close or periods of increased workload.
• Consistently professional demeanor with a positive, solution‑oriented attitude.

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.