Local Account Manager

Expeditors; Folcroft (Delaware County); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Paid vacation

Holidays

401(k) retirement plan with employer-m

Employee stock purchase plan (ESPP)

Healthcare coverage

Job summary

Expeditors is seeking a Local Account Manager to support and grow assigned customer accounts, delivering exceptional service and building strong relationships. You will coordinate with internal teams to ensure customer needs are understood and met, and identify opportunities for additional business within existing accounts.

The role emphasizes relationship management, a customer-focused mindset, and the ability to collaborate across functions to deliver a consistent service experience.

Qualifications

• Experience in account management, customer service, business development, logistics, supply chain, or related field.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication of customer requirements.
• Ability to coordinate across teams to resolve issues.

Responsibilities

• Manage assigned customer accounts and maintain day-to-day relationships.
• Deliver high level of customer service and support satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary contact.
• Partner with internal teams to support service delivery and address customer needs.
• Identify, communicate, and resolve service issues promptly.
• Maintain accurate customer information and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service and account management practices.
• Monitor account activity and assist with reporting or KPI follow-up.

Skills

Account management

Customer service

Relationship-building

Verbal & written communication

Cross-team coordination

Documentation

Attention to detail

Project management

Tools

Microsoft Office

CRM tools

Job description

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

Job Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day customer relationships.
• Deliver a high level of customer service and support overall customer satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary point of contact.
• Partner with internal teams to support service delivery and help address customer needs.
• Help identify, communicate, and resolve service issues in a timely manner.
• Maintain accurate customer information, account activity, and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service, communication, and account management practices.
• Monitor account activity and support reporting or KPI follow-up where applicable.

Qualifications

• Experience in account management, customer service, business development, logistics, supply chain, or a related field.
• Strong customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to clearly document and communicate customer requirements.
• Strong problem-solving skills and the ability to coordinate issue resolution across teams.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.
• Strong attention to detail and organizational skills.
• Experience supporting complex customer accounts across multiple stakeholders or locations.
• Presentation skills.
• Project management skills.
• Experience identifying growth opportunities within existing customer accounts.Experience working in a cross-functional service environment.

Benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.