Lobby Services Attendant

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a friendly, professional lobby and guest services assistant to greet customers, provide information, and direct them to the proper destinations at lobby entrances. The role supports front-line operations and patient services to ensure a courteous experience across the campus.

Responsibilities include assisting customers, locating wheelchairs, reporting issues to supervisors, and directing visitors.

Qualifications

• High school graduate or G.E.D. equivalent required.
• Six months related customer service is required.
• Must be able to read and write and understand oral and written instructions.
• Must be proficient with using a computer including Microsoft Word and email.
• Must always be clean, neat and professional in appearance.
• Must have good interpersonal skills, customer service attributes and the ability to communicate effectively with internal and external customers.

Responsibilities

• Greets and assists HFHS customers in an accommodating and friendly manner by opening doors (vehicle and building) and providing information and direction to the proper destinations.
• Actively seeks out customers in need of assistance and provides general customer relations assistance resolving customer issues and problems at lobby entrances as necessary.
• Locates and provides wheelchairs for patients as necessary and ensures that patients reach their destination if escort is not available.
• Reports to supervisor on a daily basis to discuss operational problems, incidents, and/or unusual situations.
• Informs appropriate departments of any visitors and/or media personnel requesting to see them.
• Works collaboratively with customers and supervision while promoting a team oriented, customer focused environment.
• Must be able to push up to two hundred pounds and lift 50lbs.
• Ability to use telephone effectively and in a courteous manner.
• Responsible for all equipment and supplies necessary to perform job.
• Performs patient escort duties, lobby host and information clerk duties as necessary.
• Screens and directs visitors to appropriate areas when necessary.
• Performs other related duties as assigned or required.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Email

Job description

Company Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Job Description GENERAL SUMMARY: Under general supervision, greets and assists customers by providing information and ensuring that they reach the proper destinations. Monitors and directs driveway traffic and provides general customer relations assistance at lobby entrances. Principle Duties And Responsibilities

• Greets and assists HFHS customers in an accommodating and friendly manner by opening doors (vehicle and building) and providing information and direction to the proper destinations.
• Actively seeks out customers in need of assistance and provides general customer relations assistance resolving customer issues and problems at lobby entrances as necessary.
• Locates and provides wheelchairs for patients as necessary and ensures that patients reach their destination if escort is not available.
• Reports to supervisor on a daily basis to discuss operational problems, incidents, and/or unusual situations.
• Informs appropriate departments of any visitors and/or media personnel requesting to see them.
• Works collaboratively with customers and supervision while promoting a team oriented, customer focused environment.
• Must be able to push up to two hundred pounds and lift 50lbs.
• Ability to use telephone effectively and in a courteous manner.
• Responsible for all equipment and supplies necessary to perform job.
• 10.Performs patient escort duties, lobby host and information clerk duties as necessary. 11.Screens and directs visitors to appropriate areas when necessary.
• 12.Performs other related duties as assigned or required.

Qualifications EDUCATION/EXPERIENCE REQUIRED:

• High school graduate or G.E.D. equivalent required.
• Six months related customer service is required.
• Must be able to read and write and understand oral and written instructions.
• Must be proficient with using a computer including Microsoft Word and email.
• Must always be clean, neat and professional in appearance.
• Must have good interpersonal skills, customer service attributes and the ability to communicate effectively with internal and external customers.
• Must demonstrate and always use customer friendly demeanor and etiquette.

Certifications/Licensures Required

• A valid, unrestricted, and insurable Michigan Driver's License in a good standing (three or fewer points) preferred.