Lobby/House Attendant (Evening & Weekend Availability Required)

Luminary Hotel & Co; Florida; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401K Retirement Plan

Paid Time Off

Tuition Reimbursement

Employee Discounts

Free hotel meals

Jury Duty

Job summary

The Fenway Hotel in Florida seeks a Lobby/House Attendant to support housekeepers and banquet staff. You’ll help with daily operations, maintain public areas, and assist with guest requests while upholding Marriott Autograph Collection standards.

Evening and weekend availability is required. Prior hospitality experience is preferred, and strong customer service and communication skills are essential for success in this role.

Qualifications

• High School diploma or higher.
• Evening and weekend availability required.
• Previous hospitality experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Strip the rooms in preparation for cleaning.
• Acknowledge guests in public spaces with a warm and friendly greeting.
• Assist with banquet function setup and breakdown.
• Maintain cleanliness of all public areas and lobby.
• Assist in restocking and reorganizing housekeepers' carts daily.
• Follow hotel policies and procedures and communicate inventory needs.

Skills

Customer service

Communication

Tech skills

Hospitality experience

Education

High School diploma or higher

Tools

Tablets / iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.About the Fenway HotelOriginally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel.The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property is a part of the Marriott Autograph Collection group. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!Overview of the RoleThe Lobby/House Attendant is responsible for assisting the housekeepers as well as banquet personnel with their every day operational materials, amenities, and mini bar items to ensure exceptional service to all guests that is consistent and continually in accordance to the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development. Duties include cleaning and maintaining all interior and exterior public areas.***Evening and weekend availability is required.What you’ll doStrip the rooms in preparation for cleaningAcknowledge guest in all public spaces with a warm and friendly greetingDistribute the necessary items to the assigned housekeepersAssist with banquet function of the hotel to include set up of tables and chairsTake care of any guest's special requests for pre-arrival e.g. foam pillows, extra towelsMaintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boardsSweep and/or vacuum hallways dailyClean inside the elevators and polish elevator tracks and landingsMaintain closets in order and keep par levels to standardAssist with the maintenance of the mini bar selections to par levelsKeep stairwells and ice machine areas free from debrisFollow scheduled shifts and follow break and lunch requirementsDeep clean on rotational scheduleAssist Operations with VIP arrivalsAssist in the restocking and reorganizing the housekeepers’ carts dailyReport any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasAssist guest with any special's requestsAbility to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.Professional communication while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization, such as using the guest nameMaintain guest confidentiality following all hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomsAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officeEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to MarriottOther duties as assignedWhat you haveHigh School diploma or higherEvening and weekend availability is requiredPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsPhysical DemandAbility to stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to lift / push / pull 50 lbs.Mental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryNOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.Benefits:Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits except for Medical Insurance, Holiday Pay, Tuition ReimbursementMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.