Lobby attendant

forbes and cambridge; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in front desk and customer service is seeking a Front Desk Agent to join their dynamic team. In this full-time role, you will play a key role in welcoming guests, managing cash transactions, and facilitating effective communication between customers and staff. If you have strong customer service skills and advanced English abilities, this position could be a great fit for you.

Qualifications

• Experience required in a customer service role.
• Advanced English communication skills.

Responsibilities

• Welcome customers and guests in a friendly manner.
• Collect payments and manage cash transactions.
• Respond to customer inquiries and monitor customer flow.

Skills

Customer Service

Communication

Job description

Front Desk Agent Job Responsibilities:

1. Welcome customers and guests in a warm and friendly manner.
2. Ascertain their purchasing needs.
3. Assist customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
4. Know all essential aspects of our business operations.
5. Collect payments by accepting cash, check, or charge payments from customers; make change for cash transactions.
6. Verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems.
7. Balance cash drawer by counting cash at the beginning and end of each shift.
8. Monitor lobby and work area to determine customer flow.
9. Respond to customer inquiries and requests in a timely, friendly, and efficient manner.
10. Facilitate correspondence with customers.
11. Act as the site liaison for the services and sales center.
12. Collaborate with other staff, managers, and resources effectively.

Requirements:

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Monday to Friday
• Salary: $20 – $25 hourly

About Forbes and Cambridge:

We match the best talent with the best opportunities in front desk and customer service. Must have the ability to communicate effectively with guests and staff.