Lobby Ambassador - Santa Clara

Prosegur Security USA, Inc; Santa Clara (CA); Hybrid; USD 36,000 - 39,000; Full time

Job summary

Prosegur Security USA, Inc in Santa Clara, CA is seeking a Lobby Ambassador to maintain a safe environment, greet clients, and perform unarmed security duties from 08:00 to 16:00, Monday through Friday.

You will interact with clients and staff, document incidents, and assist with post orders, staffing, scheduling, and training at the site. Strong written and verbal English and basic computer skills are required.

Qualifications

• 18+ years of age.
• CA Security Guard Card required.
• Minimum 1 year security experience.
• High School Diploma or GED required.
• Excellent written and verbal English communication.
• Clean driving record and valid driver license.
• Capable of following complex instructions.
• Strong interpersonal skills.
• Willingness to participate in screening (drug test and background check).
• Knowledge of security operations and procedures.

Responsibilities

• Maintain a safe, secure environment for customers and employees.
• Interact with clients, visitors, employees professionally.
• Provide customer service and basic computer skills.
• Prepare written reports and logs neatly.
• Manage post orders, staffing, scheduling, payroll, supervision and training at an assigned site.
• Provide leadership to a team of security officers and ensure protocol adherence.
• Read and understand operating procedures and instructions.
• Operate access control technology at client sites.
• Handle emergencies calmly and investigate disturbances.
• Ensure the safety and security of people and property.

Skills

Age 18+

English communication

Interpersonal skills

Screening willingness

Follow complex instructions

Security operations knowledge

Customer service orientation

Computer skills

Professional communication

Education

High School Diploma or GED

Job description

Lobby Ambassador $26.50/hr

Monday–Friday | 0800–1600

Duties and responsibilities:

• Maintaining a safe and secure environment for customers and employees while providing general Unarmed security duties to our clients.
• Interact with clients, visitors, employees, and the public in a professional manner.
• This position will require you to be customer service oriented and have basic to intermediate computer skills, as well as effective written and oral communication skills.
• Must be able to frequently prepare written reports and logs in neat, legible handwriting
• Manage security services and related operations including preparation of post orders, staffing, scheduling, payroll, supervision and training at an assigned site.
• Provide leadership and guidance to a team of security officers, ensuring effective performance and adherence to protocols.
• Must be able to read and understand all operating procedures and instructions
• Advanced computer skills to utilize innovative, access control technology at client-specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Respond to emergencies, investigate disturbances, and help ensure the safety and security of people and property.

Physical Requirements:

This position requires significant physical activity throughout the shift. Officers must be able to:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

Qualifications:

• 18+ years of age
• CA Security Guard Card
• Minimum 1 year security experience required.
• High School Diploma or GED required.
• Excellent written and verbal communication skills in English.
• Clean driving record and valid driver license
• Capable of following complex instructions
• Strong interpersonal skills
• Willingness to participate in the company's screening process, including drug screen and background investigation.
• Knowledge of security operations and procedures

CA PPO 120931

#WER123