Lobby Ambassador

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a friendly Guest Services Bell attendant to warmly greet guests, assist with directions, and coordinate transportation as needed. You will maintain the lobby and front entrance areas, uphold hotel procedures, and ensure a positive first impression for arriving and departing guests.

Responsibilities include guiding guests, answering questions about amenities and local attractions, helping with luggage, and delivering requested items with a positive,

Qualifications

• High school diploma or GED preferred.
• Experience in guest service or front-door/bell service preferred
• Experience in customer service preferred
• Must have a valid driver’s license and driving record meeting Rivers Casino insurance policy requirements
• Strong customer service skills
• Knowledge of traffic laws and safety regulations for safe vehicle operation
• Excellent communication skills in English, both written and verbal
• Ability to work with team members and guests
• Ability to work flexible shifts including nights, weekends, and holidays

Responsibilities

• Greet and welcome guests with positive body language and a friendly demeanor.
• Assist guests upon arrival and provide information about hotel amenities, services, operating hours, and local attractions.
• Arrange transportation for guests/visitors and record advance transportation requests.
• Orient guests to rooms by explaining key features and available amenities.
• Handle guest luggage and manage secure luggage storage and retrieval.
• Deliver items to guest rooms upon request and provide additional amenities as needed.
• Safely transporting passengers on demand in designated company vehicles, including a shuttle bus, and ensuring vehicle cleanliness and maintenance.
• Follow traffic laws, assist guests with entry/exit, and communicate with dispatch; perform pre-trip vehicle inspections.
• Follow all company policies and report accidents, injuries, and unsafe conditions to supervisor.
• Ensure lobby, elevator banks, and front entry remain clean and well-maintained.
• Maintain presence in the hotel lobby and support front-entry upkeep.
• All other duties as assigned.
• Physical demands: vision, hearing, manual dexterity; occasionally lift up to 25 pounds.
• Pre-employment requirements and licensing prerequisites.

Skills

Guest service

Bell service

Communication skills

Driver's license

Team player

Flexible shifts

English proficiency

Education

High School Diploma

Job description

Summary:

Providing a high level of guest service while adhering to the guidelines of the hotel procedures for guest-facing, bell, and shuttle and other services. Ensures the cleanliness and appearance of the hotel front entrance, lobby, public spaces, and handling guest room requests. Provide a positive first and last impression to guests as they arrive and leave the Hotel.

Engagement Expectations

• Smile, display energy, and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Greet and welcome guests with positive body language and a friendly demeanor in accordance with the 10-5 rule, acknowledging all guests and responding to their service needs with genuine appreciation.
• Assist guests upon arrival and provide helpful information about hotel amenities, services, operating hours, and local attractions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
• Orient guests to their rooms by explaining key features such as room access, mini-bar, vending and ice areas, in-room safes, and laundry services.
• Handle guest luggage by transporting bags to and from guest rooms or designated bell areas, and managing secure luggage storage and retrieval.
• Deliver items to guest rooms upon request, such as packages, and housekeeping items (hair dryers, irons, laundry/dry cleaning, etc.) and additional amenities such as cribs, blankets and sleeper.
• Safely transporting passengers on demand throughout the shift in the designated company vehicles(including a shuttle bus), assisting with luggage, and ensuring the vehicle is clean and well-maintained.
• Adhering to traffic laws, assisting passengers with entry and exit, communicating with dispatch, and performing pre-trip vehicle inspections.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.
• Ensuring the main lobby, elevator banks, and front entry remain clean and well-maintained.
• Maintain presence in the hotel lobby and ensure the main lobby, elevator banks, and front entry remain clean and well-maintained.
• All other duties as assigned

Qualifications

• High School diploma or general education degree preferred.
• Previous guest service, front door, or bell service experience in a hotel property preferred
• Previous customer service experience preferred
• Must have a valid driver's license, and driving record must meet the driver eligibility requirements of Rivers Casino's insurance policy.
• Strong customer service skills.
• Knowledge of traffic laws and safety regulations to ensure safe and compliant vehicle operation.
• Excellent communication skills, both verbal and written English required.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Must be able to work flexible shifts, including nights, weekends, and holidays.

Physical And Mental Demands

• Regularly required to see, talk, and hear; use hands to finger, handle, or feel, and reach with hands and arms.
• Must occasionally move and lift up to 25 pounds.
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast-paced and noisy work conditions.
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing