Lobby Ambassador

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 30,000 - 42,000; Full time

Job summary

Rivers Casino in Philadelphia is seeking a Bell Services Attendant to provide a high level of guest service at the hotel front entrance and lobby. You will greet guests, assist with information, arrange transportation, and help with luggage and room orientation.

You will also deliver items to rooms, ensure clean and welcoming public spaces, and adhere to safety policies while supporting team members across shifts, including nights and weekends.

Qualifications

• High School diploma or GED preferred.
• Previous guest service/front door or bell experience preferred.
• Good English communication required.
• Valid driver's license and clean driving record.
• Ability to work flexible nights, weekends, and holidays.
• Knowledge of traffic laws and safety regulations.

Responsibilities

• Greet and welcome guests with positive demeanor per policy.
• Assist guests with hotel amenities, hours, and attractions.
• Arrange transportation for guests and record requests.
• Orient guests to rooms and services.
• Handle guest luggage and storage.
• Deliver items to guest rooms on request.
• Transport passengers in company vehicles safely.
• Follow safety, policies, and report incidents.
• Maintain cleanliness of lobby and entry areas.
• All other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Shift flexibility

Safety awareness

Education

High School diploma or GED

Job description

Summary

Providing a high level of guest service while adhering to the guidelines of the hotel procedures for guest-facing, bell, and shuttle and other services. Ensures the cleanliness and appearance of the hotel front entrance, lobby, public spaces, and handling guest room requests. Provide a positive first and last impression to guests as they arrive and leave the Hotel.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy, and open body language


• Proactively greet team members and guests, initiating interaction to provide service


• Always use a positive parting remark to end the conversation

Essential Job Functions

• Greet and welcome guests with positive body language and a friendly demeanor in accordance with the 10–5 rule, acknowledging all guests and responding to their service needs with genuine appreciation.


• Assist guests upon arrival and provide helpful information about hotel amenities, services, operating hours, and local attractions.


• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.


• Orient guests to their rooms by explaining key features such as room access, mini-bar, vending and ice areas, in-room safes, and laundry services.


• Handle guest luggage by transporting bags to and from guest rooms or designated bell areas, and managing secure luggage storage and retrieval.


• Deliver items to guest rooms upon request, such as packages, and housekeeping items (hair dryers, irons, laundry/dry cleaning, etc.) and additional amenities such as cribs, blankets and sleeper.


• Safely transporting passengers on demand throughout the shift in the designated company vehicles(including a shuttle bus), assisting with luggage, and ensuring the vehicle is clean and well-maintained.


• Adhering to traffic laws, assisting passengers with entry and exit, communicating with dispatch, and performing pre-trip vehicle inspections.


• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.


• Ensuring the main lobby, elevator banks, and front entry remain clean and well-maintained.


• Maintain presence in the hotel lobby and ensure the main lobby, elevator banks, and front entry remain clean and well-maintained.


• All other duties as assigned

Qualifications

• High School diploma or general education degree preferred.


• Previous guest service, front door, or bell service experience in a hotel property preferred


• Previous customer service experience preferred


• Must have a valid driver’s license, and driving record must meet the driver eligibility requirements of Rivers Casino’s insurance policy.


• Strong customer service skills.


• Knowledge of traffic laws and safety regulations to ensure safe and compliant vehicle operation.


• Excellent communication skills, both verbal and written English required.


• Ability to communicate with Team members and guests


• Ability to be a TEAM player


• Must be able to work flexible shifts, including nights, weekends, and holidays.

Physical and Mental Demands

• Regularly required to see, talk, and hear; use hands to finger, handle, or feel, and reach with hands and arms.


• Must occasionally move and lift up to 25 pounds.


• Able to work with others while maintaining a positive and courteous demeanor under occasional fast-paced and noisy work conditions.


• Ability to successfully fulfill the pre-employment process


• Ability to obtain and maintain all necessary licensing