LOBBY AMBASSADOR

Rapport Guest Services

Austin (TX)

On-site

USD 32,000 - 33,000

Full time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport Guest Services is seeking a Lobby Ambassador to warmly check-in guests, escort them to destinations, and support conference center operations. You will follow security procedures, handle daily reception tasks, and serve as a key liaison for client events.

The role emphasizes exceptional customer service, proactive communication, and the ability to work in a fast-paced hospitality environment at our Austin site.

Qualifications

Flexible and willing attitude and enjoys being part of a team.
Passionate about great customer service and ensuring employees/visitors have a positive experience.
Ability to quickly establish positive relationships with colleagues, vendors, and guests.
Positive attitude with the ability to remain flexible and patient in high-pressure scenarios.
Able to remain mobile and/or standing for extended periods.

Responsibilities

Speak freely and warmly with clients and guests while checking them in at the Reception Desk or escorting them.
Follow all security procedures and ensure visitors are properly registered.
Escort visitors to meeting spaces after security screening and IBM approval.
Act as first point of contact for emergencies and liaise with staff as needed.
Conduct daily reception inspections and ensure conference rooms are ready with materials.
Respond to requests via in-person, Slack or email and manage on-floor conference room activities.

Skills

Flexible attitude

Customer service

Relationship building

Positive attitude

Mobility or standing

Problem-solving

Reception experience

Job description

Salary: $23 - $24 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

Lobby Ambassador Responsibilities

Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination.
Follow all security procedures and ensure visitors are properly registered.
Ensure visitors remain in the Reception area until IBM escort arrives.
After proper Security screening and IBM approval escort guests to meeting spaces on 2nd floors as needed.
Gaining an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client.
Manage closely all activity in the internal visitor greeting process, using the IBM Visitor Tool. Must be knowledgeable on all daily meetings and up to the minute changes.
Acts as first point of contact for all activities and emergencies, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
Conduct daily overall 2nd Floor Reception inspection and liaise with Rapport Conference Aides and FM Supplier to maintain facilities.
Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts.
Respond to all requests (in-person, slack, email etc.) directed to Reception Desk. Handling on-floor conference room activities as needed, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Communicating requests to the appropriate internal support departments.
Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Adhering to dress code signature look.
Troubleshooting a wide variety of requests and situations, both for guests and for employees.
Act as way-finders and hospitality services resource for all guests.
Maintain a clear, presentable working area always.
Other duties as assigned.

Minimum Qualifications

Flexible and willing attitude and enjoys being part of a team.
Passionate about great customer service and ensuring employees / visitors have a positive experience when entering the building.
Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees and guests.
Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios.
Able to remain mobile and/or standing for extended periods during workday.
Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly.
Experience in a client service / reception position preferred.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.