Loans, Tax & Collections Specialist

World Acceptance Corporation of Missouri; Clinton (MO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Job summary

World Acceptance Corporation of Missouri is seeking a Financial Services Representative to guide customers on their financial journey and drive loan sales. The role includes high-volume outbound calls, collections activities, and in-person client interactions to meet financial needs.

The position emphasizes meeting performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.

Qualifications

• Experience in sales, customer service, collections, or account management.
• Proven ability to handle high-volume calls and difficult conversations.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Prepare tax returns and assist customers with tax questions in compliance with policies.
• Assist customers in person with loan applications, tax preparation, payments, and issue resolution.

Skills

Sales experience

Customer service

Collections experience

Account management

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

World Acceptance Corporation of Missouri is seeking a Financial Services Representative to guide customers on their financial journey and drive loan sales. The role includes high-volume outbound calls, collections activities, and in-person client interactions to meet financial needs.

The position emphasizes meeting performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.