Loaner Fleet Coordinator

Tom Wood Inc; Indianapolis (IN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive Hourly Pay

Paid Time Off (PTO) & Paid Holidays

Medical, Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Tuition Reimbursement

Ongoing Training & Development

Career Advancement Opportunities

Employee Recognition & Service Awards

Employee Vehicle Purchase & Service

Job summary

Tom Wood Inc. is seeking a Loaner Fleet Administrator to oversee the daily operation of the dealership's courtesy transportation program and provide administrative support to the Service Department.

The role manages a 45-50 loaner fleet, ensuring vehicles are available, maintained, tracked, and delivered professionally. It includes follow-up calls to enhance the customer experience and support daily service operations.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with a clean record.
• Strong organizational and time management skills are essential.
• Excellent customer service and communication abilities are required.
• Ability to multitask in a fast-paced dealership environment is necessary.
• Basic proficiency with Microsoft Excel and computer applications is expected.
• Professional appearance and positive attitude are important.

Responsibilities

• Oversee daily operation of a 45-50 vehicle loaner fleet.
• Schedule, assign, and process all loaner vehicle check-outs and returns.
• Verify customer eligibility and complete loaner documentation.
• Track each vehicle's location, mileage, fuel level, condition, maintenance status, and return date.
• Conduct vehicle walk-arounds during check-in and check-out, documenting damage.
• Ensure loaner vehicles are clean, fueled, and ready for customer use.
• Coordinate maintenance, detailing, inspections, recalls, and repairs to minimize downtime.
• Monitor fleet utilization and communicate availability with Service Advisors and management.
• Deliver a welcoming and professional experience throughout the loaner process.
• Explain loaner policies and expectations to customers.
• Conduct customer experience follow-up calls after repairs to ensure satisfaction.
• Document feedback and communicate concerns to leadership.
• Support CSI objectives.

Skills

Valid driver's license

Strong organizational and time管理

Excellent customer service and通信

Ability to multitask in a fast-pacedde

Basic proficiency with Microsoft Excel

Professional appearance and positive姿态

Dealership environment experience

Experience with fleet operations

Education

High school diploma or equivalent

Tools

Dealership management systems

Job description

Tom Wood Inc. is seeking a Loaner Fleet Administrator to oversee the daily operation of the dealership's courtesy transportation program and provide administrative support to the Service Department.

The role manages a 45-50 loaner fleet, ensuring vehicles are available, maintained, tracked, and delivered professionally. It includes follow-up calls to enhance the customer experience and support daily service operations.