Loan & Title Specialist

Bergstrom Appleton Acura; Appleton (WI); On-site; USD 42,000 - 50,000; Full time

Job summary

Bergstrom Acura of Appleton is seeking a Loan and Title Specialist to join our busy finance team in Appleton, Wisconsin. You’ll prepare loan applications, manage vehicle titles, and work directly with guests to explain options and ensure accuracy and compliance.

This full-time role requires high school diploma or equivalent, attention to detail, and strong communication. You’ll collaborate with sales and finance colleagues and use finance software to deliver smooth, compliant financing

Qualifications

• Experience in automotive finance, loan processing, or title management preferred.
• Strong understanding of loan processing procedures, title regulations, and automotive sales processes.
• Exceptional attention to detail and organizational skills.
• Excellent communication and interpersonal skills with guests.
• Proficiency with finance and title software and standard office applications.
• High school diploma or equivalent; related certifications a plus.

Responsibilities

• Loan Processing: Prepare and process loan applications, ensuring accuracy and regulatory compliance.
• Title Management: Handle title applications and related issues with state agencies.
• Guest Interaction: Explain financing options and support guests through the process.
• Compliance: Ensure paperwork meets state/federal regulations and disclosure requirements.
• Documentation: Maintain records and prepare reports; reconcile accounts as needed.
• Collaboration: Work with sales and finance teams to ensure a seamless guest experience.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Finance software

Title software

Microsoft Office

Job description

Job Details

Job Location: Appleton Acura - Appleton, WI 54913

Position Type: Full Time

Salary Range: $42,000.00 - $50,000.00 Salary

Loan and Title Specialist

Bergstrom Acura of Appleton

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

What You’ll Do

• Loan Processing: Prepare and process loan applications, ensuring accuracy and compliance with all regulations and company policies.
• Title Management: Handle all aspects of vehicle titling, including preparing and submitting title applications, resolving any title-related issues, and coordinating with state agencies.
• Guest Interaction: Work directly with guests to explain financing options, answer questions, and provide support throughout the loan and title process.
• Compliance: Ensure all paperwork and documentation meet state and federal regulations, including privacy laws, credit application policies, and finance disclosures.
• Documentation: Maintain accurate records of all loan and title transactions. Prepare reports and reconcile accounts as needed.
• Collaboration: Work closely with the sales and finance teams to provide a seamless experience for our guests. Communicate effectively with financial institutions to manage loan approvals and funding.

Schedule

• Monday–Thursday: Shifts scheduled between 8:00 AM – 7:00 PM
  • 2 early shifts / week (8:00 AM – 5:00 PM)
  • 2 late shifts / week (10:00 AM – 7:00 PM)
• Friday: 8:00 AM – 6:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Scheduled 2 Saturdays per month, with one weekday off during those weeks

Salary pay of $42,000-50,000/year based on relevant experience.

What We’re Looking For

• Experience: Previous experience in automotive finance, loan processing, or title management is preferred.
• Knowledge: Strong understanding of loan processing procedures, title regulations, and automotive sales processes.
• Attention to Detail: Exceptional attention to detail and organizational skills. Ability to manage multiple tasks simultaneously.
• Guest Service Skills: Excellent communication and interpersonal skills with a focus on delivering exceptional service.
• Technical Skills: Proficiency with finance and title software, as well as standard office applications (e.g., Microsoft Office).
• Education: High school diploma or equivalent is required. Additional certification in finance, accounting, or a related field is a plus.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here’s what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access a Free Health Coach
  • Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!

Join Wisconsin’s Largest and Most Award-Winning Automotive Group!

Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.

Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine.

At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.

Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!