Loan Specialist (full time), Loan Services

Central Bank; Lexington, Northern (KY, KY); Hybrid; USD 65,875,000 - 82,352,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Paid Vacation

Paid Holidays

Employee Stock Ownership Plan

Vision Insurance

AD&D Insurance

EAP

Job summary

Central Bank in Lexington, KY is seeking a Loan Specialist to administer complex loan servicing activities, including complex commercial, mortgage, and investor servicing. You will review transactions, reconcile accounts, and ensure regulatory compliance, while addressing exceptions with sound judgment.

Ideal candidates have a high school diploma or GED, 2+ years of loan servicing experience, and strong attention to detail with excellent communication skills.

Qualifications

• Strong accuracy and attention to detail.
• Ability to interpret loan records and regulatory requirements.
• Independent judgment within authority and risk awareness.
• Excellent written and verbal communication skills.
• Ability to provide procedural guidance and quality-control review.

Responsibilities

• Administers participation, investor, agency, and partner servicing activities with reconciliation and research of variances.
• Reviews escrow analyses and related tax/insurance disbursement accuracy and resolves discrepancies.
• Processes loan maintenance for accuracy and regulatory compliance; escalates material issues.
• Handles ACH returns and payment exceptions with corrective actions as required.
• Reviews non-accrual, charge-off, and other requests for completeness and authorization.
• Performs complex servicing transactions and verifies system accuracy.
• Verifies daily balance and exception reports; adjusts loan system accordingly.
• Reviews daily/monthly reports and researches unusual items to resolve them.
• Orders department supplies and tracks budget usage when assigned.
• Provides second-level quality-control review of loan inputs and maintenance.

Skills

Accuracy

Analytical thinking

Communication skills

Quality control

Technical proficiency

Education

High School diploma or GED

Two+ years loan servicing experience

Knowledge of loan documentation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Specialist (full time), Loan Services

Fulltime Hourly Full-Time Lexington, KY, US

Salary Range: $22.99 To $28.74 Hourly

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

FULL-TIME HOURLY (FT): These employees work from 30 to 40 hours each week and are paid on an hourly basis. They are eligible for the same benefits as salaried employees and paid time off is paid at 8 hours per day.

JOB SUMMARY:

Responsible for administration of complex commercial, mortgage, participation/investor, escrow, and related loan activities. Independently reviews and processes transactions, resolves exceptions within assigned authority, performs quality-control review of work completed by others, reconciles assigned accounts, and coordinates corrective action.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or GED
• Two+ years’ loan servicing experience, preferably involving complex maintenance, payments, participations/investors, reconciliations, or comparable functions
• Working knowledge of loan documentation, servicing practices, and applicable regulatory requirements

QUALIFICATIONS/SKILLS REQUIRED:

• Strong accuracy, analytical ability, organization, follow-through, and attention to detail
• Ability to interpret loan records, documentation, procedures, and regulatory or policy requirements
• Ability to exercise independent judgment within established authority, resolve issues, and escape issues with significant risk
• Strong written and verbal communication skills
• Ability to perform quality-control review of others’ work and provide procedural guidance
• Strong technology skills, including proficiency with common business applications and the ability to quickly learn and adapt to new software and systems
• Sound judgment, strong loan-servicing knowledge, and the ability to identify and escalation financial, operational, customer, or compliance risk

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Administers assigned participation, investor, agency, and partner-institution servicing activities, including reconciling loan activity, validating balances and payment information, distributing or disbursing participant/investor shares, and researching and resolving variances.
2. Reviews customer escrow analyses and related tax or insurance disbursement activity for accuracy; investigates discrepancies, determines necessary system or statement corrections within established procedures, and documents resolution.
3. Reviews and processes loan maintenance for accuracy, authorization, bank procedures, and applicable regulatory requirements; resolves exceptions within authority and escalates material issues.
4. Processes and researches ACH returns, auto-debit exceptions, Cash Items, and other payment exceptions. Determines the appropriate correction based on account history, supporting information, established procedures, and lender/officer direction when required.
5. Reviews non-accrual, charge-off, ORE, recovery, extension, and other designated requests for completeness, accuracy, authorization, and adherence to applicable procedures before completing system updates.
6. Processes customer-specific draws, rate changes, payment changes and other complex servicing transactions based on authorized instructions; verifies resulting system information for accuracy.
7. Verifies daily balance reports and note exception reports, making the appropriate adjustments to the loan system.
8. Reviews various daily and monthly reports, including Unapplied Funds; researches unusual items, completes follow-up, and documents resolution.
9. Orders department supplies and maintains designated budget-usage information, when assigned.
10. Performs independent second-level quality-control review of commercial, mortgage, and letter-of-credit loan input and maintenance completed by coworkers; identifies errors or control exceptions and requires or performs corrective action within authority.
11. Serves as a knowledgeable resource to Loan Services staff and other areas of the bank; provides cross-training and procedural guidance.
12. Communicates with lenders, customers, coworkers, investors/participants, and other institutions to research discrepancies and obtain timely resolution.
13. Identifies recurring errors, control weaknesses, process inefficiencies, or system issues and recommends improvements to management.
14. Maintains knowledge of relevant procedures, systems, and regulatory requirements; protects confidential customer and bank information. Ensures procedures are updated as appropriate.
15. Provides professional and timely internal and external customer service while protecting confidential customer and bank information.
16. Cross-trains on other Loan Services functions and serves as backup for complex or specialized activities as assigned.
17. Performs other duties and special projects as assigned.

BENEFITS:

• Health Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401k Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest-Free Computer Loan
• Interest-Free Fitness Equipment Loan
• Service Awards
• Subsidized Parking (Downtown)
• Educational Assistance Program
• Employee Wellness Program
• Dell Computer Discount
• Discounted Tickets
• Cell Phone Discount
• Jeans days to benefit local charities
• Paid Identity Theft Protection
• New Hire Incentive (for hourly employees)