Loan Specialist

Neighborhood-Credit-Union; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Neighborhood-Credit-Union in Dallas, TX is seeking a Loan Specialist to handle loan documents, review applications for policy adherence, and ensure liens are secured on collateralized consumer loans.

You will work with dealers, members and staff, manage title work for vehicles, and support insurance and claim processing while maintaining accurate records and compliance with state regulations.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Minimum two years of related experience in lending or financial institutions.
• Knowledge of lending rules and regulations.
• Experience with title work and collateral documentation.
• Excellent communication and customer service skills.
• Proficient in MS Office and loan management systems.

Responsibilities

• Assembles and verifies loan documentation with proper signatures.
• Processes lien titles for autos, boats, and RVs as applicable.
• Coordinates with dealers, members and insurance companies.
• Maintains timely lien releases per state guidelines.
• Assists with product claims, cancellations, and insurance claims.

Skills

Communication

Customer service

Attention to detail

Time management

Verbal communication

Written communication

MS Office

DocuSign

Meridian Link

Symitar

Education

Associate's degree or equivalent

Tools

DocuSign

Meridian Link

Symitar

Synapsys

Synergy

Job description

The Loan Specialist is responsible for compiling loan documents, reviewing loan applications for adherence to Neighborhood Credit Union’s loan policies and procedures, and ensuring all liens are fully secured on every collateralized consumer loan funded. The Loan Specialist will also be responsible for performing a variety of lending services such as product claims, product cancellations, insurance claims, total loss claims, collateral protection insurance adjustments, support with GL reconciliations and other lending maintenance duties as assigned. The Loan Specialists must communicate professionally with dealers, members, sellers and NCU staff. They must have a robust understanding of all collateralized and personal loan types including title work for in and out of the state of Texas.ESSENTIAL FUNCTIONS AND BASIC DUTIES1. Assumes responsibility for the effective and timely performance of assigned functions.Assembles and verifies accuracy of loan documentation.Ensures that loan files contain documents with proper signatures, and other relevant information.Responsible for understanding the title process for autos, boats, and recreational vehicles. Follow up timely with financial institutions regarding title releases.Responsible for timely processing of liens for collateralized consumer loans.Responsible for the timely release of liens for collateral payoffs in accordance with state guidelines, rules and regulations.Responsible for working with insurance companies on total losses.Responsible for back-end product cancelations and claims.Responsible for all existing loan maintenance and clerical duties for the lending department. This includes completing maintenance in electronic title system including error reports, matching titles, and closing accounts.Processes dealership and insurance payments in a timely manner via official check and wire.Responsible for referring credit union products and services to meet company, personal and departmental goals.2. Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.Maintains a thorough understanding of all credit union consumer loans, consumer loan products, and required loan documentation for each loan type.Responsible for effectively communicating with Texas Department of Motor Vehicle Tax Office staff, dealerships, and insurance companies regarding title work and collateral claims.Promptly and professionally responds to member inquiries by phone, email or text.Collaborates with members, insurance companies, other Financial Institutions, and third parties to provide a fast and efficient consumer loan funding process.3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.Communicates effectively and professionally with teammates, other departments, management and third parties.Follows all policies and procedures regulated by the credit union as well as governmental policies, procedures, and regulations.Complies with the US Patriot Act, Bank Secrecy Act. OFAC, policies and procedures.Assists other departments with lending related questions and support.4. Assumes responsibility for related duties as required or assigned.Performs any loan related duties as needed.Provides feedback on daily duties to promote process improvements.Maintains a good attitude when assigned new processes, new services, and new products.EDUCATION/CERTIFICATION:Associate's degree or equivalent from a two-year college or technical school OR knowledge typically gained through a minimum of one year experience providing customer service in financial institutionsREQUIRED KNOWLEDGE:Knowledge of lending rules and regulationsComprehensive understanding of direct lending proceduresKnowledge of auto buying process and all consumer loan related functionsKnowledge of credit union products and services, policies, and proceduresKnowledge of Microsoft Office, DocuSign, and Meridian Link preferred. Symitar, Synapsys and Synergy is a plusKnowledge of credit union practices, culture, rules, and regulationsEXPERIENCE REQUIRED:At least two years of related experienceSKILLS/ABILITIES:Excellent communication and public relations skillsAbility to provide courteous, knowledgeable, and professional customer service both in person and on the phoneAbility to assume responsibility, display initiative, exercise good judgement and make an act upon decisions with minimal supervisionMust be able to work with frequent interruptions while multi-tasking for accuracy with time limitationsAbility to analyze accountsVerbal communication, ability to express ideas effectively and speak clearlyWritten communication, ability to use correct English grammar, punctuation, and spellingDependable, able to follow instructions, and respond to management directionsAbility to assess multiple tasks or issues which are competing for limited amount of time or resources and effectively determine order in which each will be addressed, ability to set priorities, and to track both complete and incomplete activitiesAttentive to detailWell organizedAbility to assist othersAbility to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment