Loan Solutions Specialist — Growth, Rewards & Impact

Jobtome; Highspire (Dauphin County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain is hiring a Loan Sales Specialist to help customers access friendly, fast financing and guide them through the loan process. You will listen to needs, present tailored solutions, and work toward branch goals in a collaborative, performance-driven environment.

The role involves multi-channel communication (phone, email, chat) and handling the loan lifecycle, including collections, with compliant practices. Opportunities exist for professional development within the OneMain network.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

OneMain is hiring a Loan Sales Specialist to help customers access friendly, fast financing and guide them through the loan process. You will listen to needs, present tailored solutions, and work toward branch goals in a collaborative, performance-driven environment.

The role involves multi-channel communication (phone, email, chat) and handling the loan lifecycle, including collections, with compliant practices. Opportunities exist for professional development within the OneMain network.