Loan Solutions Specialist - Growth & Impact

Jobtome; Papillion (NE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking a Loan Sales Specialist in the United States to empower customers with accessible financing options while meeting branch goals. You will engage customers through multiple channels and guide them through the loan lifecycle, including education on insurance products and potential upsell opportunities.

Ideal candidates have strong sales or customer service experience, are bilingual in Spanish, and can thrive in a fast-paced, compliant environment.

Qualifications

• High School Diploma or GED.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Multitasking

Customer service

Empathy

Communication

Goal-oriented

Sales experience

Bilingual Spanish

Education

High School Diploma or GED

Tools

In-house systems

Job description

OneMain Financial is seeking a Loan Sales Specialist in the United States to empower customers with accessible financing options while meeting branch goals. You will engage customers through multiple channels and guide them through the loan lifecycle, including education on insurance products and potential upsell opportunities.

Ideal candidates have strong sales or customer service experience, are bilingual in Spanish, and can thrive in a fast-paced, compliant environment.