Loan Solutions Specialist: Fast Financing, Growth Path

Onemain Financial; Apex (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing options (medical,

401(k) matching

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off 15 days/year

Paid sick leave (prorated)

11 paid holidays

Paid volunteer time

Job summary

OneMain Financial Group is seeking a Loan Sales Specialist to empower customers by listening to their needs and providing access to affordable financing for life’s expenses. You’ll thrive in a competitive environment with opportunities for professional development and advancement, while earning incentives based on individual and branch success.

The role involves educating customers on loan options, managing the loan lifecycle, and collaborating across departments through multiple channels.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service

Collections experience

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a Loan Sales Specialist to empower customers by listening to their needs and providing access to affordable financing for life’s expenses. You’ll thrive in a competitive environment with opportunities for professional development and advancement, while earning incentives based on individual and branch success.

The role involves educating customers on loan options, managing the loan lifecycle, and collaborating across departments through multiple channels.