Loan Solutions Specialist — Customer Service & Sales

Attain Finance; Kankakee (IL); On-site; USD 23,074 - 32,029; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Employee Assistance Program

Job summary

Attain Finance is seeking a Financial Service Representative in Kankakee, IL who is passionate about customer service and eager to make a difference. This role involves providing exceptional service, managing customer interactions, and supporting sales growth for financial products. The ideal candidate should have excellent communication skills, a sales mindset, and a desire to contribute to a collaborative team environment. The position offers a full-time schedule, competitive hourly pay, and comprehensive benefits from day one.

Qualifications

• A genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• A collaborative spirit with a desire to contribute to team success.
• Experience in customer service, sales, or consumer finance is preferred but not required.

Responsibilities

• Provide outstanding support to both new and existing customers, guiding them through the loan process.
• Use consultative sales techniques to educate customers on financial products and services.
• Manage inbound calls and make proactive outbound calls to attract new business.
• Collaborate with customers on past-due accounts, offering solutions.
• Participate in a hands-on training program with one-on-one mentoring.
• Follow all regulatory guidelines and company policies.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

Job description

Attain Finance is seeking a Financial Service Representative in Kankakee, IL who is passionate about customer service and eager to make a difference. This role involves providing exceptional service, managing customer interactions, and supporting sales growth for financial products. The ideal candidate should have excellent communication skills, a sales mindset, and a desire to contribute to a collaborative team environment. The position offers a full-time schedule, competitive hourly pay, and comprehensive benefits from day one.