Loan Set-Up Specialist II

BankUnited; Florida; On-site; USD 52,000 - 66,000; Full time

Job summary

BankUnited in Florida is seeking a skilled loan servicing professional to process a variety of commercial real estate, corporate, small business, SBA/USDA loans. responsibilities include loan setup, renewals, modifications, maintenance, and ensuring accurate data in servicing systems.

The role emphasizes customer service, adherence to SLAs, and adherence to banking regulations. Strong attention to detail and the ability to work efficiently in a regulated environment are essential.

Qualifications

• 3-5+ years of experience in loan processing/servicing or related environment.
• Associate or Bachelor’s degree required or related experience.

Responsibilities

• Process setup for new loans, renewals, modifications and maintenance.
• Review loan documents for accuracy and compliance with policies.
• Monitor queues and ensure SLA targets are met.
• Set up tax contracts and automatic debit for loans.
• Respond to customer inquiries and resolve issues per procedures.

Skills

Customer service

Attention to detail

Communication

Education

Associate's Degree

Bachelor's Degree or related experience

Tools

Loan servicing software

Job description

JOB SUMMARY:

Process a variety of functions related to the servicing of Commercial Real Estate/Corporate/ Small Business/ SBA/USDA loans which includes setting up new loans, renewals, modifications and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and assistance with their questions and or concerns. The nature of their service needs can vary considerably.
• Monitor the CCLRS queue for incoming assigned requests and complete them within the required SLA.
• Upon receipt of new loans, renewals, modifications and extension loan packages, reviews loan documents and data in accordance with the established policies and procedures and accurately sets up the loan information within the servicing system.
• Create and maintain Automatic Charge Controls/Auto Debit for new and renewed loans.
• Set up tracking items as required for all new loans, renewals, modifications and extensions.
• Set up tax contracts with the appropriate tax service provider.
• Monitor LOVE queues to ensure loans are reviewed/validated within SLA.
• Review loan files and various system data for completeness and accuracy and accurately complete the LOVE checklist.
• Perform daily workstation balancing and process the required offsetting entries via BTE or general ledger tickets.
• Monitor the Note Clearing general ledger account reconciliation and clear items timely.
• Reviews tracking item report daily/weekly for outstanding items (i.e. required loan maintenance, payment and interest rate changes etc).
• Perform system maintenance including but not limited to officer, branch and address changes, loan rating etc.
• Respond to customer requests and questions regarding technical, large or complex loan accounts. Analyzes and rectifies customer concerns using established procedures.
• Review accuracy of rate change letters prior to mailing to borrower.
• Review the daily index rate updates against the Secondary Market rate sheet and Core Banking index updates to ensure accuracy.
• Work with the QA department to research and rectify any findings.
• Trains, oversees and assists level I and II Loan Set-Up Specialists when needed. Be able to work independently with minimal required assistance from supervisor.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

QUALIFICATIONS

Education

• Associate's Degree required Or
• Bachelor's Degree or equal to related experience required

Experience

• 3-5 Years prior experience in a loan processing/servicing area or related environment required

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.