Loan Servicing Unit Manager
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems is seeking a Loan Operations Unit Manager in El Monte, CA to lead day-to-day loan servicing operations, drive regulatory compliance, and oversee quality control across escrow, payoffs, and investor reporting. You will manage staff, implement process improvements, and partner with cross-functional teams to meet SLAs and regulatory requirements while maintaining accuracy and efficiency.
The role requires a Bachelor's degree and substantial experience in loan servicing and leadership,
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, or related field.
- Minimum 7 years of experience within the loan servicing industry.
- Minimum 5 years of leadership or management experience.
- Strong knowledge of loan servicing regulations and compliance requirements.
- Excellent customer service, communication, and interpersonal skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Proven project management and leadership experience.
- Knowledge of industry best practices within loan servicing operations.
- Experience with FIS, Black Knight, Synergy, or similar loan servicing platforms preferred.
- Advanced Microsoft Excel skills required.
- Ability to build effective partnerships across departments and stakeholder groups.
- Authorization to work in the position's location is required.
Responsibilities
- Lead and manage loan operations staff, including hiring, coaching, training, performance management, goal setting, succession planning, and performance reviews.
- Oversee daily loan servicing operations to ensure established service levels and regulatory turnaround requirements are met.
- Ensure compliance with all applicable federal, state, and local regulations, as well as company policies and procedures.
- Mitigate operational risk by ensuring loan activities are processed in accordance with loan agreements, promissory notes, and regulatory requirements.
- Implement and maintain processes to comply with new or revised regulations, including BSA/AML, TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, UAP, CRA, and other applicable laws.
- Conduct periodic reviews of internal processes and third-party vendor activities to ensure compliance and operational effectiveness.
- Manage responses to internal and external audits and oversee remediation efforts for identified findings.
- Oversee loan purchase and sale activities, collaborating with Treasury, Accounting, Commercial Lending, Syndications, and other business units.
- Evaluate and improve operational workflows, controls, and procedures to drive efficiency and accuracy.
- Partner with cross-functional teams to achieve service level agreements (SLAs) and productivity goals.
- Perform compliance and quality self-assessments within Loan Administration functions.
- Provide staff training and updates related to regulatory changes, system enhancements, and process improvements.
- Develop, maintain, and document departmental policies and procedures.
- Support system administration efforts related to loan servicing setup, fee structures, loan types, and reporting requirements.
- Create and distribute management reports and operational metrics.
- Participate in User Acceptance Testing (UAT) for new products, enhancements, and process changes.
- Lead or participate in special projects focused on data integrity, compliance, and operational effectiveness.
- Maintain expertise in loan servicing regulations and ensure adherence to all applicable laws and policies.
- Perform additional management and project-related responsibilities as assigned.
Skills
Education
Tools
Job description
The Loan Operations Unit Manager is responsible for the day-to-day management of a Loan Operations team, including customer complaint resolution, payment processing, payoffs, adjustable-rate loan management, escrow administration, insurance and tax monitoring, post-closing collateral oversight, construction disbursements, quality assurance, investor reporting, and other loan servicing functions. This role is responsible for ensuring regulatory compliance, operational excellence, reconciliation accuracy, and quality control across all assigned areas.
Lead and manage loan operations staff, including hiring, coaching, training, performance management, goal setting, succession planning, and performance reviews.
Oversee daily loan servicing operations to ensure established service levels and regulatory turnaround requirements are met.
Ensure compliance with all applicable federal, state, and local regulations, as well as company policies and procedures.
Mitigate operational risk by ensuring loan activities are processed in accordance with loan agreements, promissory notes, and regulatory requirements.
Implement and maintain processes to comply with new or revised regulations, including BSA/AML, TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, UAP, CRA, and other applicable laws.
Conduct periodic reviews of internal processes and third-party vendor activities to ensure compliance and operational effectiveness.
Manage responses to internal and external audits and oversee remediation efforts for identified findings.
Oversee loan purchase and sale activities, collaborating with Treasury, Accounting, Commercial Lending, Syndications, and other business units.
Evaluate and improve operational workflows, controls, and procedures to drive efficiency and accuracy.
Partner with cross-functional teams to achieve service level agreements (SLAs) and productivity goals.
Perform compliance and quality self-assessments within Loan Administration functions.
Provide staff training and updates related to regulatory changes, system enhancements, and process improvements.
Develop, maintain, and document departmental policies and procedures.
Support system administration efforts related to loan servicing setup, fee structures, loan types, and reporting requirements.
Create and distribute management reports and operational metrics.
Participate in User Acceptance Testing (UAT) for new products, enhancements, and process changes.
Lead or participate in special projects focused on data integrity, compliance, and operational effectiveness.
Maintain expertise in loan servicing regulations and ensure adherence to all applicable laws and policies.
Perform additional management and project-related responsibilities as assigned.
Escrow Analysis
Loan Servicing Operations
Regulatory Compliance
Quality Assurance
Process Improvement
Team Leadership
Vendor Management
Audit Management
Investor Reporting
Risk Management
Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
Minimum 7 years of experience within the loan servicing industry.
Minimum 5 years of leadership or management experience.
Strong knowledge of loan servicing regulations and compliance requirements.
Excellent customer service, communication, and interpersonal skills.
Strong analytical, problem-solving, and decision-making abilities.
Proven project management and leadership experience.
Knowledge of industry best practices within loan servicing operations.
Experience with FIS, Black Knight, Synergy, or similar loan servicing platforms preferred.
Advanced Microsoft Excel skills required.
Ability to build effective partnerships across departments and stakeholder groups.
Authorization to work in the position's location is required.
Management Level
This is a Permanent position based out of El Monte, CA.
The pay range for this position is $95000.00 - $128000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
- medical
- dental
- vision insurance
- healthcare and dependent care flexible spending accounts
- long-term disability coverage
- life insurance
- 401(k) retirement plan with company matching contributions
- an Employee Stock Purchase Plan
- stock grants through the bank program
This is a fully onsite position in El Monte,CA.
This position is anticipated to close on Sep 29, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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