Mortgage Servicing Representative

TEKsystems; Gilbert (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

PTO / Vacation

Onsite training

Job summary

TEKsystems in Gilbert, AZ is seeking a Contract-to-Hire Contact Center Representative to handle a mix of inbound mortgage servicing calls and outbound dialer reminders. Onsite training of 3 weeks, Monday–Friday, 8:00 AM–5:00 PM, with a pay rate of $19.50/hr (or $20.50/hr if bilingual).

This role emphasizes reliability, attendance, and high-volume call handling. The position requires 2–3 years in a contact center, no job hoppers or gaps over one year, and the ability to use the proprietary

Qualifications

• Experience in high-volume contact centers handling inbound and outbound calls.
• Strong emphasis on reliability and minimal job gaps; training is mandatory.
• Must have high school diploma or equivalent and willingness to sign attendance contract.
• 2–3 years of recent contact center experience recommended; no job hoppers or gaps over a year.
• Training will be 3 weeks on site, hours 8AM–5PM.
• Pay rate: $19.50/hr, or $20.50/hr bilingual.

Responsibilities

• Handle a mix of inbound mortgage servicing questions (payments, escrow).
• Second half of month involves outbound dialing reminders to borrowers.
• Engage with customers via the proprietary servicing software and route to Originations as needed.
• Meet performance metrics: QA, first call resolution, adherence, customer satisfaction, wrap time 1–3 minutes.

Skills

Customer service

Customer support

Call center

inbound outbound calls

financial services

data entry

banking

finance

Job description

Description

Job Description First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS. Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, Offer and refer eligible homeowners for refinancing opportunities to the Originations department Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties Meet performance expectations Utilize our internal software platform and become a partner in making system recommendations OTHER DETAILS Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350) On average will only have about 35-40 true right party contacts Daily. Metrics held to: QA, 1ST call resolution Adherence Rate C Sat Score (Goal above 90%) Wrap Time: should be 1-3 Mins

Skills

• Customer service
• Customer support
• Call center
• inbound outbound calls
• financial services
• data entry
• banking
• finance

Top Skills Details

• Customer service
• Customer support
• Call center
• inbound outbound calls
• financial services

Additional Skills & Qualifications

Attention Recruiters: No Job hoppers, or large employment gaps. Must have RFL for all positions. high school diploma or equivalent required Customer focus and adaptability to different personality types Eagerness to learn how to use our proprietary servicing software We are seeking experienced Contact Center Representatives with 2-3 years of recent experience in a contact center taking high volumes of inbound & outbound calls. Tenure and professionalism is our main focus when reviewing candidates. (We will deny all job hoppers or employment gaps greater than one year.) For example the ideal tenure we re seeking is at least 1 Full Year in each role listed on their resume. Reliability is a must as we have noticed heavy attrition with folks with job gaps and bad tenure. PLEASE READ TRAINING (Mandatory Cannot miss a day). Must sign attendance contract at offer. Training will be 3 weeks on site Mon-Friday 8AM- 5:00 PM. Pay will be $19.50/hr or $20.50 if they are bilingual only.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Gilbert, AZ.

Pay and Benefits

The pay range for this position is $19.50 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gilbert,AZ.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.