Loan Servicing Specialist- Temporary

Northwell Health; Baltimore (MD); On-site; USD 32,000 - 34,000; Full time

Job summary

FlexStaff is hiring a temporary Consumer Loan Servicing Specialist for our client, a leading federal credit union, located in Baltimore, Maryland. This role is 100% on-site in the office. They are seeking candidates with loan and/or lease experience, as well as customer service/call center experience.

Responsibilities include handling high call volumes, processing lease maintenance requests, and promptly addressing inquiries from members and third parties while ensuring policy compliance.

Qualifications

• Minimum of 3 years customer service experience in consumer loan or lease environment.

Responsibilities

• Manage high call volume.
• Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
• Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
• Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
• Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Skills

Customer service

Call center

Lease experience

Loan experience

Job description

FlexStaff is hiring a temporary Consumer Loan Servicing Specialist for our client, a leading federal credit union, located in Baltimore, Maryland. This role is 100% on-site in the office. They are seeking candidates with loan and/or lease experience, as well as customer service/call center experience.

Key Details:

• This is a temporary assignment projected to last approximately 3 months.
• Location: 100% onsite M-F in their Baltimore, Maryland office
• Hours: 8am-5pm or 9a-6pm
• Ray range: $23-25/hour

Responsibilities:

• Manage high call volume.
• Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
• Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
• Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
• Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Qualifications :

Minimum of 3 years customer service experience in consumer loan or lease environment.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).