Loan Servicing Specialist III

Jobtailor; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Greenville, SC seeks a Loan Operations professional to coordinate daily unit activities and achieve production goals. You will support the manager, perform QA reviews on loan boarding and maintenance, and ensure proper document retention and SLA adherence.

The role emphasizes training new hires, handling pre- and post-conversion tasks, and acting as a SME to resolve procedural and technical issues for the team.

Qualifications

• Detail-oriented and experienced.
• Experience in Loan Operations and/or Loan Processing.
• Must pass a criminal background and credit check.
• Ability to perform accurate and timely quality assurance reviews.
• Ability to ensure loan boarding and loan maintenance requests meet Service Level Agreements.
• Ability to prioritize and manage daily workload.
• Ability to assist with new hire training and conversion-related activities.
• Ability to troubleshoot and resolve procedural and technical issues.

Responsibilities

• Achieve individual production goals.
• Support the manager in coordinating the daily operations of the unit.
• Perform quality assurance reviews on loan boarding, critical loan maintenance, and original loan files.
• Ensure original loan documents are received and retained satisfactorily.
• Ensure the team completes loan boarding and maintenance requests according to Service Level Agreements.
• Assist in prioritizing and managing the team's daily workload.
• Assist with new hire training.
• Assist with pre- and post-conversion activities.
• Act as a subject matter expert and resource for team members.
• Troubleshoot and resolve procedural and technical issues within the unit.

Skills

Loan Operations Experience

Quality Assurance Reviews

Team Coordination

Troubleshooting Skills

Tools

Loan Processing

Quality Assurance

Loan Boarding

Loan Maintenance

Document Retention

Job description

• Achieve individual production goals
• Support the manager in coordinating the daily operations of the unit
• Perform quality assurance reviews on loan boarding, critical loan maintenance, and original loan files
• Ensure original loan documents are received and retained satisfactorily
• Ensure the team completes loan boarding and maintenance requests according to Service Level Agreements
• Assist in prioritizing and managing the team's daily workload
• Assist with new hire training
• Assist with pre- and post-conversion activities
• Act as a subject matter expert and resource for team members
• Troubleshoot and resolve procedural and technical issues within the unit

Requirements

• Detail-oriented and experienced
• Strong administrative skills
• Experience in Loan Operations and/or Loan Processing
• Must be able to pass a criminal background and credit check
• Ability to perform accurate and timely quality assurance reviews
• Ability to ensure loan boarding and loan maintenance requests meet Service Level Agreements
• Ability to prioritize and manage daily workload
• Ability to assist with new hire training and conversion-related activities
• Ability to troubleshoot and resolve procedural and technical issues

Core Competencies

Demonstrates expertise in Loan Operations and Loan Processing, with a strong focus on quality assurance, team coordination, and effective workload management. Capable of training new hires and resolving procedural and technical issues efficiently.

Highest-signal resume keywords

• Loan Operations Experience
• Quality Assurance Reviews
• Service Level Agreements Compliance
• Team Coordination
• Troubleshooting Skills

Hard Skills

• Loan Processing
• Quality Assurance
• Loan Boarding
• Loan Maintenance
• Document Retention

Soft Skills

• Detail-Oriented
• Strong Administrative Skills
• Workload Management
• Training Assistance
• Problem-Solving

Certifications & Qualifications

• Criminal Background Check
• Credit Check

Industry Keywords

• Loan Operations
• Loan Processing
• Service Level Agreements
• Quality Assurance
• Team Management