Residential Lending Assistant

Arise Financial; Canton (MA); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Great place to work

Competitive pay

Annual incentive/bonus potential

Benefits package including health, and

401(k) with employer match

Hybrid work from home

Job summary

Arise Financial is seeking a Residential Lending Assistant to support loan workflows, file management, and member communications. This role emphasizes accuracy, organization, and delivering a positive member experience throughout the loan process.

The ideal candidate will have 1–3 years in banking or lending, knowledge of mortgage processes, and strong customer service and multitasking abilities. Hybrid schedule with in-office collaboration is available.

Qualifications

• 1–3 years of banking, lending, or administrative support experience.
• Familiarity with mortgage lending processes and loan origination systems preferred.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Support loan application intake, document collection, and loan file setup.
• Maintain accurate and organized loan files and supporting documentation.
• Track loan pipeline activity, conditions, and deadlines to support timely processing and closings.
• Communicate with members regarding documentation requests and loan status updates.
• Coordinate with processing, underwriting, and closing teams throughout the loan process.
• Perform quality checks to ensure loan files are complete and compliant.
• Assist with preparation of disclosures and loan documentation.
• Support reporting, scheduling, file organization, and general office operations.
• Respond to internal and external inquiries related to loan documentation and status.
• Provide backup support across lending operations functions as needed.

Skills

Organizational skills

Customer service

Communication skills

Mortgage lending knowledge

Administrative support

Multi-tasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Mortgage origination systems

Job description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®


• Competitive pay


• Annual incentive/bonus potential


• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D


• 401(k) plan with employer match


• Hybrid work from home flexibility (min 3 days a week in office)


• Generous paid time off and holidays


• Tuition reimbursement and professional development opportunities


• Opportunities for professional growth and career development


• Meaningful work that positively impacts our members and communities

About the Role

The Residential Lending Assistant provides administrative and operational support to the Residential Lending team, assisting with loan workflows, file management, member communication, and office operations. This role plays an important part in supporting an efficient lending process while ensuring accuracy, organization, and a positive member experience.

What You'll Do

• Support loan application intake, document collection, and loan file setup


• Maintain accurate and organized loan files and supporting documentation


• Track loan pipeline activity, conditions, and deadlines to support timely processing and closings


• Communicate with members regarding documentation requests and loan status updates


• Coordinate with processing, underwriting, and closing teams throughout the loan process


• Perform quality checks to ensure loan files are complete and compliant


• Assist with preparation of disclosures and loan documentation


• Support reporting, scheduling, file organization, and general office operations


• Respond to internal and external inquiries related to loan documentation and status


• Provide backup support across lending operations functions as needed

What We're Looking For

• High school diploma or equivalent required; Associate degree preferred


• 1–3 years of banking, lending, or administrative support experience


• Familiarity with mortgage lending processes and loan origination systems preferred


• Strong organizational, communication, and customer service skills


• Ability to manage multiple priorities in a fast-paced environment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminatedagainst on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $27.30 - $32.50 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.