Loan Servicing Specialist III - Tax & Escrow

Usalliance Financial; Chelmsford (MA); On-site; USD 84,129,000 - 105,160,000; Full time

Benefits offered by this job

Hybrid schedule

401K with match

Paid time off

Wellness time

Federal holidays

Professional development

Mentorship from executive team

Collaborative environment

High performance culture

Job summary

USALLIANCE Federal Credit Union is seeking a Loan Servicing Tax and Escrow Specialist in Chelmsford, MA. This full-time role manages escrow accounts, tax tracking, insurance monitoring, and related loan servicing activities to ensure regulatory compliance.

The position requires 3+ years of real estate tax and escrow experience, CoreLogic proficiency, and strong analytical and communication skills. Hybrid work arrangement offered with 3 in-office days.

Qualifications

• High school diploma or equivalent required.
• 3+ years' experience paying real estate/property taxes with high-volume disbursements nationwide.
• Proficiency with CoreLogic software for tax/escrow research.
• Experience with Miniter Insurance or similar insurers.
• Expert in annual escrow analysis, including shortages and surpluses.
• Strong organizational skills and ability to manage deadlines.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication with customers and vendors.

Responsibilities

• Set up, maintain, and monitor escrow accounts for real estate secured loans, including taxes and insurance.
• Process accurate and timely disbursements for taxes, insurance, and escrow obligations.
• Perform escrow analysis, validate projections, and process shortages/refunds per regulations.
• Research property tax information from tax services, municipal sites, and county records.
• Monitor insurance coverage for escrowed and non-escrowed loans; ensure compliance.
• Review exception reports to ensure timely follow-up and resolution.
• Resolve inquiries related to taxes, escrow payments, insurance, shortages, and escrow activity.
• Coordinate with tax service vendors, insurers, municipalities, and lenders for accurate servicing.
• Prepare escrow-related correspondence and documentation for accuracy and compliance.
• Support mortgage servicing with phone coverage, emails, and service requests.
• Knowledge of Secondary Market/Investor loan servicing (FNMA).
• Identify and escalate compliance or operational issues to management.
• Assist audits and quality control with documentation and explanations of escrow activity.
• Contribute to process improvements and cross-training within the loan servicing team.
• Maintain confidentiality of customer information per USAlliance policies.

Skills

Real estate tax experience

Escrow analysis

High-volume processing

Microsoft Office

Education

High school diploma or equivalent

Tools

CoreLogic

Miniter Insurance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Chelmsford, MA, US

2 days ago Requisition ID: 1264

Salary Range: $29.36 To $36.70 Hourly

About Us

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role

The Loan Servicing Tax and Escrow Specialist is responsible for the accurate and timely administration of escrow accounts, property tax tracking, insurance monitoring, disbursements, escrow analysis, and related loan servicing activities. This role supports the Credit Unions loan portfolio by ensuring escrow balances, tax payments, insurance coverage, and system records are maintained in accordance with internal policies, investor requirements, and applicable state and federal regulations.

Key Responsibilities

• Set up, maintain, and monitor escrow accounts for real estate secured loans, including tax, hazard insurance, flood insurance, mortgage insurance, and other escrowed items.
• Process accurate and timely disbursements for property taxes, insurance premiums, mortgage insurance, and other escrow obligations.
• Perform escrow analysis, validate escrow projections, prepare annual escrow statements, and process shortages, deficiencies, and surplus refunds in accordance with regulatory requirements.
• Research property tax information through tax service providers, municipal websites, county records, and other approved sources to identify due dates, delinquent taxes, parcel changes, and payment requirements.
• Monitor insurance coverage for escrowed and non-escrowed loans, including hazard, flood, windstorm, and other required collateral protection coverage.
• Review exception reports, tax, and insurance reports to ensure timely follow-up and resolution.
• Research and resolve borrower, vendor, and internal department inquiries related to taxes, escrow payments, insurance, shortages, surplus funds, and escrow account activity.
• Coordinate with tax service vendors, insurance carriers, municipalities, closing agents, lenders, investors, and internal USAlliance teams to support timely and accurate loan servicing.
• Prepare and review escrow-related correspondence, notices, reports, and documentation for accuracy and compliance.
• Supports other key responsibilities with Mortgage servicing team including Phone coverage, Department emails, Service Requests etc.
• Possess a working knowledge of Secondary Market/Investor loan serving (FNMA)
• Identify and escape potential compliance, operational, or customer-impacting issues to management in a timely manner.
• Support audits, quality control reviews, regulatory exams, and internal monitoring by providing documentation and explanations of escrow and tax servicing activity.
• Assist with process improvements, procedure updates, cross-training, and special projects within the loan servicing department.
• Maintain confidentiality of customer information and follow all USAlliance policies, procedures, compliance standards, and security requirements.

Who You Are

• High school diploma or equivalent required.
• Minimum of 3+ years of experience paying real estate/property taxes and working with a high volume of multiple disbursements to designated cities, towns, municipalities, or tax collectors throughout the United States is required.
• Expert proficiency working with CoreLogic software is required, including the ability to research, validate, process, and reconcile tax and escrow-related information within the system.
• Experience working with our insurance vendor - Miniter Insurance (or Similar Insurance Vendor, is required, including force-placed insurance coverage and flood insurance monitoring, tracking, research, and resolution.
• Expert proficiency with the Credit Unions Annual Escrow Analysis process is required, including preparing, validating, reviewing, and resolving escrow analysis results, shortages, surpluses, payment changes, and related borrower communications.
• Strong diligence, organizational skills, and ability to manage multiple deadlines in a high-volume environment.
• Proficiency with Microsoft Office applications, especially Outlook, Word, and Excel.
• Ability to research, reconcile, and resolve account discrepancies using sound judgment and documented procedures.
• Strong written and verbal communication skills with the ability to interact professionally with customers, vendors, and internal business partners.

What We Offer

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match
• Paid Time Off, Wellness Time & Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: "USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position". If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $29.36 - $36.70, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.