Loan Servicing Specialist II — Detail‑Oriented & Compliant

Atlantic Union Bank; Danville (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlantic Union Bank in Virginia seeks a Loan Servicing Specialist II to support the administration of the bank's loan portfolio, ensuring accuracy, efficiency, and regulatory compliance throughout the loan lifecycle.

You will collaborate with internal partners, resolve routine to moderately complex servicing issues, maintain data integrity, and assist with audits, testing, and process improvements while upholding confidentiality and professional standards.

Qualifications

• High School diploma or equivalent.
• Typically requires 2 or more years of relevant banking, loan servicing, loan operations, or related experience.
• May require obtaining and maintaining NMLS registration.

Responsibilities

• Support the administration and servicing of the Bank's loan portfolio while ensuring accuracy, efficiency, and compliance with established policies and procedures.
• Process and review loan servicing transactions, records, and related documentation in accordance with operational standards.
• Maintain loan, escrow, collateral, and other servicing records to ensure data integrity and completeness.
• Respond to inquiries from internal partners and customers and provide timely support related to loan servicing activities.
• Research and resolve routine servicing issues, discrepancies, and exceptions, escalating concerns as appropriate.
• Perform account reconciliations and assist in identifying and correcting servicing discrepancies.
• Ensure compliance with applicable laws, regulations, investor requirements, and Bank policies, including BSA/AML requirements.
• Support departmental projects, process improvements, audits, examinations, and testing activities as needed.
• Maintain professionalism and confidentiality while handling sensitive customer and Bank information.
• Collaborate effectively with team members and provide support across loan servicing functions as needed.
• Perform other duties as assigned.

Skills

Loan servicing knowledge

Attention to detail

Customer service

Communication skills

Time management

Team collaboration

Microsoft Office

Problem solving

Education

High School diploma or equivalent

NMLS registration (if applicable)

Tools

Microsoft Office

Loan servicing systems

Job description

Atlantic Union Bank in Virginia seeks a Loan Servicing Specialist II to support the administration of the bank's loan portfolio, ensuring accuracy, efficiency, and regulatory compliance throughout the loan lifecycle.

You will collaborate with internal partners, resolve routine to moderately complex servicing issues, maintain data integrity, and assist with audits, testing, and process improvements while upholding confidentiality and professional standards.